LNER Perks Terms and Conditions

General Terms and Conditions

1. These terms and conditions, as well as the Privacy Notice displayed (together "Terms"), govern LNER PERKS. Additional terms and conditions may also apply for optional elements of LNER PERKS such as competitions and prize draws. The Terms may be amended at any time by LNER, and the current version will be displayed here. Membership of LNER PERKS is deemed acceptance of the Terms by any member or proposed member.
2. We may suspend or terminate LNER PERKS but will give as much notice as we reasonably can before we do so. If this happens all credits or benefits related to LNER PERKS will be suspended or removed.
3. If we sell or transfer LNER PERKS to another scheme we may transfer all of our rights and obligations under these Rules without any further consent and may disclose or transfer all information we hold about members to a prospective or actual new owner. Such a disclosure or transfer will not alter the rights of such members in respect of the use that can be made of such information by such other scheme.
4. To be a member of LNER PERKS you will need to have an LNER customer account that can be created via our website or app. To do this you need to supply us with your name and email address. We may refuse an application for any reason.
5. As a member of LNER PERKS you will receive loyalty communications relating to your membership through a number of channels which can include push notifications, SMS and email. These may include exclusive rewards, offers and invitations from us. You can choose to leave LNER PERKS at any time by cancelling your membership in the LNER PERKS section of My Account at lner.co.uk. This will remove you from any future loyalty communications as we will be unable to deliver rewards and benefits to you. By leaving the scheme, this won’t affect your existing LNER marketing preferences, which are separate.
6. Please be rest assured that we'll never pass your details on to any company outside of LNER for them to use for their mailing or marketing purposes, unless you have given us consent.
7. To be a member of LNER PERKS you must be aged 18 or over.
8. LNER Perks benefits are discretionary. We may at our discretion decline to issue, withdraw or cancel LNER PERKS credit vouchers at any time.
9. Each customer is permitted to maintain one membership of LNER PERKS, and we reserve the right to terminate membership and/or revoke any associated scheme benefits if we suspect that an individual holds multiple memberships. We also reserve the right to refuse, merge, or terminate additional accounts at our discretion. In cases where fraudulent activity is discovered, we reserve the right to recover funds and take appropriate action. This may include initiating legal action, as deemed appropriate.
10. We may remove a member from LNER PERKS membership at any time if there are indications of a breach of the Terms or if the member has engaged in inappropriate, misleading, or abusive behaviour. This includes instances where fraudulent activities or misconduct are suspected.
11. Where you wish to benefit from any of the third party offers available through your Perks membership, your legal relationship in relation to any such offer (including all rights, benefits, liabilities and obligations) are with the relevant third party who is fulfilling that offer. LNER has no liability to you in relation to the fulfilment or non-fulfilment of any such third party offers and any claims or queries you may have in relation to the fulfilment or non-fulfilment of an offer must be directed to the relevant third party provider.
12. Please see our Privacy Policy to see what personal data we collect, when we collect it and how we use it as part of LNER PERKS.
13. All standard LNER Terms & Conditions apply.
14. The Terms are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.
15. The promoter of LNER PERKS is:

London North Eastern Railway Limited.

Registered Office:

West Offices,

Station Rise, 

York, YO1 6GA

Member Benefits for joining LNER PERKS

1. LNER PERKS members will receive a ‘joining credit’ of £5 when joining LNER PERKS for the first time. If an individual customer leaves and then re-joins LNER PERKS they will not receive additional joining credit.
2. The LNER PERKS joining credit can only be added to an LNER customer account. It cannot be donated to charity.
3. We reserve the right to increase or reduce the amount of credit earned when joining LNER PERKS, including removing it entirely, at any time.
4. LNER reserves the right to: (a) withdraw at any time any LNER PERKS joining credit that was granted in the case of any fraudulent activity or in error; (b) withhold or delay issuing LNER PERKS joining credit; or (c) change these terms at any time.

Member Benefits for Tickets bought online through LNER.co.uk (desktop website, mobile website) or the LNER mobile app

1. LNER PERKS members will receive an LNER PERKS ‘earned credit’ of 2% on every £1 spent on LNER tickets. This earned credit can either be added to your own LNER account or given to an LNER nominated charity. We reserve the right to increase or reduce the amount of LNER PERKS credit earned on every £1 spent on LNER tickets.
2. All journeys where a customer travels on a LNER train (whether for the whole journey or just part of it) are eligible for LNER PERKS earned credit. So, a journey on a LNER train between York and London King’s Cross would receive credit, as would a journey including travel on a LNER train (for example, a journey from Scarborough to Brighton, which would connect onto a LNER service between York and London King’s Cross).
3. If you are a Season Ticket holder you can collect LNER PERKS earned credit on qualifying routes and tickets. For more information view the LNER PERKS credit for Season Ticket terms and conditions below.
4. In order to collect LNER PERKS earned credit on a journey you must either be a member of LNER PERKS at the point of purchase or join the scheme within 48 hours of purchase.
5. Credit cannot be earned on any element of a transaction which is paid for by redeeming a National Rail Travel voucher.
6. For tickets that are non-refundable: if you have requested earned credit to be added to your own LNER account the credit will appear in your account within 28 days of the date of travel. If you have chosen to donate the credit to one of LNER’s nominated charities, this will be transferred to the charity the month after your date of travel
7. For tickets that are refundable: if you have requested earned credit to be added to your own account, the credit will appear in your account within 28 days of the date of travel if the ticket is not refunded. If you have chosen to donate the credit to one of LNER’s nominated charities, this will be transferred to the charity the month after your date of travel if your ticket is not refunded.
8. Where a ticket is refunded no credit earned from the original purchase will be added to your LNER account or passed to a charity.
9. LNER reserves the right to: (a) withdraw at any time any LNER PERKS earned credit that were granted in the case of any fraudulent activity or in error; (b) withhold or delay issuing LNER PERKS earned credit; or (c) change these terms at any time.
10. LNER PERKS earned credit has no cash value. Unused, expired and redeemed credit cannot be refunded, exchanged or returned. This does not affect your statutory rights.

Spending your LNER PERKS joining credit

1. LNER PERKS joining credit can be used as part payment on LNER Advance ticket transactions only made using the LNER mobile app that cost above £5.15.
2. LNER PERKS earned credit can be used to purchase eVouchers via LNER.co.uk (desktop website or mobile website) or the LNER mobile app. Any eVouchers purchased either fully or in part using LNER PERKS credit can then only be redeemed against LNER Advance ticket transactions made using the LNER mobile app.
3. LNER PERKS joining credit cannot be used to purchase any tickets or products other than LNER Advance tickets using the LNER mobile app.
4. LNER PERKS joining credit cannot be used to purchase LNER eVouchers.
5. LNER PERKS joining credit has no cash value. Unused, expired and redeemed credit cannot be refunded, exchanged or returned. This does not affect your statutory rights.
6. You can also use your LNER PERKS joining credit directly on the payment pages of the LNER mobile app, provided you are signed in to your LNER account when selecting your LNER Advance ticket(s).
7. All joining credit is subject to an expiry date of 24 months from the date of whichever of the following is the most recent:

• The customers most recent ticket purchase via LNER.co.uk or the LNER mobile app
• The customers most recent addition of a ticket not bought directly from LNER.co.uk (desktop website, mobile website) or the LNER mobile app
• The date the customer first joined LNER PERKS

7. We reserve the right, at our discretion, to alter this expiry date. We would provide reasonable notice of no less than 30 days of any alteration to expiry date.

8. If you do not spend the entire value of your LNER PERKS joining credit in one transaction, the remaining value will be stored in your LNER account until you wish to use on your next booking using the LNER mobile app, or the expiry date, which ever date is soonest.

Spending your LNER PERKS earned credit

1. Any LNER PERKS earned credit can be used as either full or part payment on LNER Advance ticket transactions only made using the LNER mobile app.
2. LNER PERKS earned credit can be used to purchase eVouchers via LNER.co.uk (desktop website or mobile website) or the LNER mobile app. Any eVouchers purchased either fully or in part using LNER PERKS credit can then only be redeemed against LNER Advance ticket transactions made using the LNER mobile app.
3. LNER PERKS earned credit has no cash value. Unused, expired and redeemed credit cannot be refunded, exchanged or returned. This does not affect your statutory rights.
4. You can also use your LNER PERKS earned credit directly on the payment pages of the LNER mobile app, provided you are signed in to your LNER account when selecting your LNER Advance ticket(s).
5. LNER Perks earned credit vouchers are subject to an expiry date of 24 months from the date of whichever of the following is most recent:

• The customers most recent ticket purchase via LNER.co.uk or the LNER mobile app.
• The customers most recent addition of a ticket not bought directly from LNER.co.uk (desktop website, mobile website) or the LNER mobile app.

We reserve the right, at our discretion, to alter this expiry date. We would provide reasonable notice of no less than 30 days of any alteration to expiry date.

6. If you do not spend the entire value of your LNER PERKS earned credit in one transaction, the remaining value will be stored in your LNER account until you wish to use on your next booking using the LNER mobile app, or the expiry date, which ever date is soonest.

7. You will be eligible to receive LNER PERKS earned credit on the full value of any element of any LNER Advance ticket transaction which has been part or fully paid for by redeeming credit in accordance with these terms and conditions.

Member Benefits for Tickets not bought directly from LNER.co.uk (desktop website, mobile website) or the LNER mobile app, including but not limited to tickets bought at stations, from another online retailer, or from another Train Operator

1. Tickets where the customer either has a two-dimensional barcode (also known a QR code or an Aztec code) or a ticket collection reference can be added to LNER PERKS by using the LNER mobile app.
2. For eligible tickets an earned credit of 2% of every £1 spent on LNER tickets will be added to the customers LNER account. This earned credit cannot be donated to charity.
3. For the ticket to be eligible a seat reservation must have been made at the point of booking. Tickets where a seat reservation has not been made at the point of booking are not eligible to earn LNER PERKS credit.
4. To be eligible for earned credit a ticket must:

• Be valid for travel on a LNER train (whether for the whole journey or just part of it)
• Have a travel date no more than 7 days prior to the date of the ticket being added to LNER PERKS
• Not have been previously added to the scheme
• Not have been sold online through lner.co.uk (desktop website, mobile website) or the LNER mobile app
• Not have been refunded
• Include a seat reservation that was made at the point of booking.

5. To be eligible for earned credit the customer adding the ticket must:

• Be a member of LNER PERKS at the point that ticket is added
• Not have previously added more than one other ticket with the same travel date
• Not have added more than 15 tickets in the last 7 days
• Not have added tickets with a combined cost of over £1,000 in the last 7 days

5. Season Tickets that are not bought online through lner.co.uk (desktop website, mobile website) or the LNER mobile app cannot be added to LNER PERKS
6. Earned credit will appear in your account within 28 days of your date of travel where the ticket is non-refundable.
7. For tickets that are refundable the earned credit will appear in your account within 28 days of the date of travel if the ticket is not refunded. Where a ticket is refunded no credit will be added to the account.
8. LNER reserves the right to: (a) withdraw at any time any LNER PERKS earned credit that were granted in the case of any fraudulent activity or in error; (b) withhold or delay issuing LNER PERKS earned credit; or (c) change these terms at any time.

Member Benefits for Season Tickets bought online through LNER.co.uk (desktop website, mobile website) or the LNER mobile app

1. Season Tickets purchased through LNER.co.uk (desktop website and mobile website) and the LNER mobile app can receive an earned credit of 2% for every £1 when purchasing season tickets providing the ticket meets the following qualifying criteria:

• The Season Ticket is a weekly, monthly or annual ticket.
• The journey covered by the Season Ticket is made between qualifying starting and destination stations and is ‘Route: Any Permitted’  View the list of qualifying routes.
• The Season Ticket is a full price adult ticket (excludes Child and Privilege tickets) 

2. In order to collect LNER PERKS earned credit on a journey you must either be a member of LNER PERKS at the point of purchase or join the scheme within 48 hours of purchase

3. Earned credit is awarded on a monthly basis If a season ticket is refunded, no credit will be awarded for season ticket travel during the month it was refunded.

4. Season Ticket holders are awarded earned credit for purchases of qualifying season tickets (as outlined above). Members are not permitted to earn credit from other people’s season ticket purchases.

5. For monthly and annual Season Tickets, earned credit will be apportioned on a monthly basis (on or around the 1st of each month) until all the credit earned on your purchase of the season ticket have been credited.

6. Earned credit awarded will be based on the number of days that the ticket was valid during that month using the following calculation:

((validity in previous month in days / total ticket period in days) x total cost of the Season Ticket) x 2

By way of illustration, if a Season Ticket cost £500 and the ticket was valid for a total ticket period of 3 months and 10 days (102 days in total) and 8 days of that period occurred during the previous month (e.g. 24 to 31 inclusive), the calculation will be:
((8 / 102) x 500) x 2 = £0.78 earned credit awarded that month.

7. For weekly Season Tickets, the earned credit will be awarded within 28 days after the weekly travel period has passed. 

8. If a Season Ticket is refunded part way through, no earned credit will be awarded for season ticket travel during the week or month it was refunded.