Wherever and whenever you travel with us, we want you to feel confident you’re choosing the best option with East Coast. So we're committed to being open and transparent about what we do, how we’re performing and what we’re doing to improve.
We’re committed to providing you with clear, comprehensive and accurate information about everything you need to know, both before and during your journey with us.
Whether you’re buying tickets, checking details, travelling or waiting for a train, we want to offer you the best experience we can.
Unfortunately, sometimes things don’t go to plan. We’ll do our best to minimise the impact of any problems, deal fairly and promptly with any issues, and compensate you for inconvenience.
How we're performing
We’re constantly measuring our customer service performance, including independent external measurement for an objective view of how we’re doing.
The reliability and punctuality of our trains is continuously tracked both against national standards and our own measures.
Like any business, achieving a strong, consistent financial performance underpins everything we do.
We’re proud of what we’ve achieved in turning around the East Coast Main Line’s performance. But we know there’s more we can do to improve, and we have ambitious plans
About East Coast
‘All Aboard: East Coast Trains’ begins on Sky 1 HD at 8pm on Tuesday, 12 November 2013.
Successful express service links Scottish and English capitals.