Business Loyalty

Get rewards for business travel

Our new loyalty scheme is open for business travellers like you to save even more on your travel.

Every time you take an LNER journey, claim 2% back, even if the ticket was booked through your company. Plus, download the LNER App and join LNER Perks today and get £5 free to spend on any future LNER journey.

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How to join LNER Perks

Join our new loyalty scheme, LNER Perks in just three easy steps

  1. For the best experience, download or open the LNER app 
  2. Sign in or create an account
  3. Tap to join LNER Perks 

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You can also join LNER Perks in your Account to get £5 to spend in the LNER app and start collecting 2% credit on LNER journeys.

 

How to spend your credit

Once you've joined LNER Perks, you can spend your £5 joining bonus right away (or save it for a rainy day).

Plus, each time you travel with LNER for work, you can claim your 2% credit.

As you build credit, you can choose how and when you spend it. Use your credit to get money off your leisure LNER train journeys or you can even gift it as an eVoucher to a family member or friend.

You can spend your credit on any LNER journey from the LNER mobile app. You can pay for part of a journey or save it up until you can pay for a full ticket. It's your credit and the choice is yours.

Booked elsewhere?

Earn 2% back, even if you booked your ticket through a third party.

If you didn't book direct with us this time or your company has booked your tickets on your behalf, don't worry you can still benefit from LNER Perks.

You can add your tickets through the LNER mobile app by scanning your ticket's QR code, inputting your collection reference or uploading your eTicket.

For every LNER journey you add through the LNER mobile app, you'll earn 2% credit for LNER journeys. Plus, get £5 free credit to use whenever you want when you sign up for LNER Perks.

How to earn credit if you booked elsewhere

Earn credit for LNER journeys in four easy steps:

  1. Download the LNER app 
  2. Sign in or create an account
  3. Tap to join LNER Perks 
  4. Upload your tickets from the last 7 days to earn 2% credit for your LNER journeys.

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Got questions about Perks?

Check out our frequently asked questions below for more information on joining, earning and spending!

Our full list of FAQs can be found here.

How do I join LNER Perks?

You can join LNER Perks by visiting LNER.co.uk/perks or by downloading our LNER mobile app. You’ll need to sign into your LNER account or create a new one, then click to join LNER Perks. 

How do I claim the £5 credit when I join LNER Perks?

When you join, the £5 joining credit will automatically be added to your LNER Perks credit balance.

What can I spend my £5 joining credit on?

You can spend your £5 joining credit as part payment for LNER Advance train tickets when booking through LNER against purchases of £5.15 and over.

You cannot donate your £5 joining credit to one of our charity partners, and you cannot use your £5 joining credit to buy a gift eVoucher for friends or family. 

I’ve already made a booking, can I still join LNER Perks and get my 2% earned credit?

Yes, if you’ve already booked your tickets, you can earn the 2% credit if you join the LNER Perks loyalty scheme within 48 hours of purchasing your tickets. All you need to do is visit LNER.co.uk/perks and join.

Join LNER Perks now

Can I join LNER Perks and earn credit on my Season Ticket?

Yes, you can benefit from LNER Perks if you’re a Season Ticket holder, based on the following:

1. Season Tickets must be purchased through LNER.co.uk (desktop website and mobile website) or the LNER mobile app

2. The Season Tickets meets the following qualifying criteria: 

  • The Season Ticket is a weekly, monthly or annual ticket
  • The journey covered by the Season Ticket is made between qualifying starting and destination stations and is ‘Route: Any Permitted’ . See the eligible routes here
  • The Season Ticket is a full price adult ticket (excludes Child tickets)

For monthly and annual Season Tickets, earned credit will be apportioned on a monthly basis, see how we do this here

Can I still get the 2% earned credit if I don’t book direct with LNER?

Yes, if you’re on our trains, you can earn 2% credit. You’ll need to download our LNER mobile app, join LNER Perks and follow the process for importing your ticket, using your barcode or ticket collection reference. You’ll be able import your journey using an eTicket, using your ticket collection reference if you collected at the station, or using the barcode on a paper roll ticket.   

You can import tickets provided you meet the following criteria:

  • You must be a member of LNER PERKS at the point that ticket is added
  • Be valid for travel on a LNER train (whether for the whole journey or just part of it)
  • Have a travel date no more than 7 days prior to0 the date of the ticket being added to LNER PERKS
  • Not have been previously added to the scheme 
  • Not have been sold online through lner.co.uk (desktop website, mobile website) or the LNER mobile app
  • Not have been refunded
  • You must have made a seat reservation for the ticket at the point of booking
  • You must not have previously added more than one other ticket with the same travel date
  • You must not have added more than 15 tickets in the last 7 days
  • You must not have added tickets with a combined cost of over £1,000 in the last 7 days

 

 

 

 

What journeys are eligible for the 2% credit?

All LNER journeys are eligible for the earned credit, whether you’re travelling on LNER for all or part of your journey.

Can I gift my LNER Perks credit to someone else?

Yes, you can gift your LNER Perks earned credit to friends or family by changing your credit into an eVoucher. You’ll need to have a minimum of £10 earned credit to be able to buy a gift eVoucher with your Perks credit and you can only spend this eVoucher on the LNER mobile App.

See your LNER Perks balance 

What can I spend my 2% earned credit on?

You can spend your 2% earned credit on LNER Advance train tickets booked directly with LNER.

I can’t see any offers in the LNER app, how do I get access?

You must be a member of LNER Perks to see our exclusive offers. Simply join LNER Perks today and open or download our mobile app, and you’ll see your available offers.

Join LNER Perks

My offers aren’t showing up in the LNER app

We’re really sorry if you’re not seeing your offers, please check back later and if the problem persists, please contact us here. 

My promo code / QR code doesn’t work

If your promo code or QR code isn’t working, please refer to the individual offer terms and conditions which will detail what to do in this instance. These Terms and Conditions can be found in our mobile app, in the offer promotion. If you cannot find what you are looking for, please contact us here.

I’m on an older version of the app, should I update?

We recommend keeping your app up to date, so you don’t miss out on important bug fixes and new features! Updating to the latest version of the LNER App is easy, simply visit the App Store on iOS or the Google Play store on Android. We support Android 13, 12, 11 and 10 and iOS 16, 15, 14. 

App users on a version below 4.23.0, should update their app to keep receiving push notifications.

Information correct as of 13 June 2023. 

A note on your privacy

By joining LNER Perks, you agree to receiving loyalty communications and you accept the Terms & Conditions and the updated Privacy Policy.

Service updates