Yes, once you log into the app you can access your full LNER account, including bookings you have made on the LNER website. Any tickets you have already purchased can be accessed through the new LNER app.
You can reserve a bike space through our app. Follow these simple steps:
1. Select 'Reserve a seat' from the homepage
2. Input the date and time of your journey
3. Select the time of train you will be travelling on and the class you will be travelling in
4. Once you have selected your train time, you will be asked to confirm your reservation. From here you can reserve your bike space. You can decide to reserve both your seat and your bike space or just a bike space if you already have a seat reserved.
For more details about travelling with a bike, please visit our dedicated page.
No, we do not support posted tickets from the LNER app. Mobile tickets in the form of eTickets are easier to use, can be replaced if lost, and are easier to change or refund. Where we can give you an eTicket for your journey, we will do this by default. If eTicket is not supported for your journey (e.g. cross London journeys) then we will allow ticket collection at the station.
If you have older versions of the app that were supported on earlier versions of iOS or Android, then the app may remain on your device, but you won’t benefit from any app updates for later versions. We recommend updating your operating system and/or device if you want to benefit from LNER app updates.
From mid-August 2020, you will be able to use promotions in our app. Make sure you have the most up-to-date version of the app to benefit from this feature.
If you select eTickets for your journey, then you can print the PDF versions of your tickets if you prefer to have a hard copy. You can access these versions in the My Account area of the LNER app or the LNER website. We also email you a PDF by default if you book eTickets via the app.
You can sign up to SMS or Facebook messenger personal alerts to keep you up to date with your journey when you book a ticket directly with LNER.
We'll let you know which platform your train is on and let you know if there's any delays to your journey.
To sign up to alerts you can only do this while booking, but we are working to improve this so that you can sign up to our personalised journey updates even if you haven't bought a ticket with us.
No, you can only swap trains for the same day of travel as your original ticket.
No, to change your origin and destination please visit our change of journey page.
Yes, a seat reservation is included with every booking at no extra cost.
Passengers with assisted travel requirements or those that require wheelchair space reservations must contact LNER prior to purchasing a Train Swap. Please visit our Assisted travel page for more information on Passenger Assist.
Yes, a Seatfrog Train Swap is a supplementary barcode that must be carried along with your original ticket when travelling.
Please use your original ticket to pass through the barrier. If there is an issue getting through, please contact a member of staff and show them the valid Train Swap barcode.
If asked by a member of onboard staff, you will need to show your original ticket and your Seatfrog Train Swap barcode.
During the beta phase of the trial, Train Swap will not be available in the Seatfrog mobile apps (iOS & Android). This is something we are looking to change soon, stay tuned for announcements.
Due to the last-minute nature of the Train Swap platform, we cannot guarantee the availability of bike spaces onboard coaches. If you have an existing bike space reservation, please contact the rail company directly to check availability prior to purchasing a Train Swap.
Deal Finder searches live ticket availability across the next three months on the LNER app and will find the best price available at that point in time according to the criteria used for the Deal Finder search.
To keep the tool super-quick, Deal Finder scans for availability of prices for 1 adult with no railcards or discounts. This finds the cheapest dates and times to travel. Once you find a trip you’d like to take you can select the number of passengers for your journey, apply any railcards you have and the app will calculate your total price.
The booking horizon search by Deal Finder is usually for fares up to 12 weeks in advance.
Deal Finder can be used to find the best prices for most LNER direct journeys, subject to availability at time of search. Some of our stations where LNER serves less frequently are not included.
Deal Finder is only currently on the LNER app. You must make sure that your LNER app is version 4.19.7 or higher to access these deals.
Deal Finder is only available on the LNER App for LNER tickets.
No, the prices shown in Deal Finder are available to book anywhere. We make it easy to find the best deals so you can spend less time searching and more time planning for your next trip. While you could book it anywhere, we hope you book it with LNER to benefit from everything else the app has to offer like our seat maps, our Perks loyalty scheme, live journey updates and simple upgrades to first class to name but a few.