We’re very happy for pushchairs, prams and buggies to be on our trains, just as long as you make sure they’re folded at all times and stored the same way as any other item of luggage.
If this is not possible, then please speak with the Train Manager.
Unfortunately, we cannot offer assisted travel for help with prams, buggies or pushchairs. However, our station and onboard staff will be happy to help you when and where they can.
Unfortunately, we cannot heat any baby food products onboard, including bottles. The reason for this is that the equipment that we use onboard is a lot more powerful than what is in your kitchen at home. We are obligated to keep all our customers safe and can only heat products that have been thoroughly tested by our catering team.
Children should not travel on their own on an LNER train until they are mature enough to understand the risks involved with rail travel. It is the responsibility of the parent or guardian to make this decision.
LNER staff are unable to provide a chaperone service and if we notice a child travelling on their own and we are worried about their safety we will contact the British Transport Police for assistance.
You'll find some helpful guidance for children travelling alone by the British Transport Police here.
Up to two children, aged 4 years old and under, can travel free of charge with a fare-paying adult. Please bear in mind that as they do not have a ticket or a seat reservation, so on busy trains they will be expected to sit on your lap. You can purchase a childs ticket or Family Return to reserve a seat.
If you're travelling with more than two children under 5 and one adult, you will need to purchase a childs ticket for the additional children,
If your children are aged between 5 and 15 we offer discounted fares which are available on our website.
If you're travelling as two adults and between two and four children, the Family Return ticket might also be a great saving for you and it offers a flexible return ticket, find out more here.
Some stations have baby-changing facilities, but not all. You can check a specific station using our Station Information page.
Our new LNER Azuma trains have baby-changing facilities in all toilets. On our electric trains, there are baby-changing facilities in coaches F and L. You can view our seat maps to see how close you are to the onboard baby-changing facilities when you book a ticket, or from your account if you already have a booking. If you would like to change your seats you can use our seat reservation tool.
Stations we call at that do not have baby changing facilities:
You can make a free bike reservation on our website. Simply make a free bike reservation here. Please note, this is currently limited to one bike per customer.
Alternatively, you can add a bike reservation to your booking through My account.
If you no longer need your reservation or you wish to travel on a different train and your ticket allows it, you can cancel this easily in your account area and reserve a new seat or bike space.
Unfortunately we do not have the space to carry Tricycles, cycle trailers or double deck cycles. However, tandems are accepted if they conform to the following specifications and have two reservations: 100cm in height x 60cm in width x 260cm
No. Trains are not permitted to carry any petrol–powered vehicles, for safety reasons.
Yes, we love to be green so you can carry your bike free of charge on LNER trains. You can make a reservation online when you book your ticket. If you booked elsewhere or already have your ticket, you can now make a reservation on our seat and bike reservation tool.
Please note that spaces are limited and subject to availability.
If you're travelling with another train operator on your journey you will need to check their policy. You can do this by visiting the National Rail website.
First Class tickets offer you compliementary food and drink (including an alchoholic tipple from 11:30am (when available). We serve three menus depending on the train you are travelling on, but our drinks are always the same. Cheers!
Unfortunately, we cannot heat any baby food products onboard, including bottles. The reason for this is that the equipment that we use onboard is a lot more powerful than what is in your kitchen at home. We are obligated to keep all our customers safe and can only heat products that have been thoroughly tested by our catering team.
Lets Eat (now at your seat!) in Standard
We offer a locally sourced menu from along our route from our Let's Eat Cafe Bar. You can order your food and drink straight to your seat. Simply scan the QR code on the seat or window near you, when you're onboard.
Alternatively, you can still go up and purchase food and drink from the Let's Eat Cafe Bar.
First Class dining
In First Class, we offer three fresh and tasty menus depending on the train you're travelling on. You can view the menus here.
The alcohol-free policy will apply every Friday, on the 09.52 Aberdeen to London King's Cross train, between Aberdeen and Newcastle (and all calling points in between).
We expect a number of large groups to be travelling on this train, so to help make it a pleasant experience for everyone, we'll be operating an alcohol-free policy for part of the journey.
This means that alcohol cannot be brought onto or purchased on board our trains at any stop between Aberdeen and Newcastle, and customers may be searched before boarding. Additionally, alcoholic drinks will not be served as part of the complimentary food and drink offer in First Class until after Newcastle.
We’re very happy for pushchairs, prams and buggies to be on our trains, just as long as you make sure they’re folded at all times and stored the same way as any other item of luggage.
If this is not possible, then please speak with the Train Manager.
No. Trains are not permitted to carry any petrol–powered vehicles, for safety reasons.
We don't have limitless space onboard so please pack light so your bags fit comfortably onboard our trains.
Please note we only allow three items per person.
A maximum of one large suitcase, a carry on bag and small handbag can be brought onboard. You can find out more about luggage sizes here.
If you have a disability that means you need assistance from our staff, then you are able to book assistance at 03457 225 225, through our web form, in an LNER Travel Centre, or if you cannot book in advance you can let station staff know on the day. This includes if you are unable to carry your own bags onto the train as a result of your disability or medical condition.
We do not offer a luggage service, Passenger Assist is only for customers who need it due to a disability/medical condition. Luggage trolleys are available in many of our stations.
Labelling your luggage makes it easier for us to find if it was to get misplaced or lost. It is also part of the National Rail Conditions of Carriage.
When travelling with us, you’ll need to label all luggage with your name, address, destination station and a contact number. Your luggage may have built in label sleeves, but if not, it’s a good idea to write your details on a piece of card and tie it securely to the handle.
Ask a member of our station or on-board team and they’ll help you with the nuts and bolts. Some of our trains do have bulk storage areas, which our team will be happy to direct you to.
Yes, pets are welcome onboard our trains and in our stations!
We can make special arrangements for customers travelling with an assistance dog, you can book through our assisted travel team on 03457 225 225. Here’s some extra information on travelling with pets.
Yes, we love to be green so you can carry your bike free of charge on LNER trains. You can make a reservation online when you book your ticket. If you booked elsewhere or already have your ticket, you can now make a reservation on our seat and bike reservation tool.
Please note that spaces are limited and subject to availability.
If you're travelling with another train operator on your journey you will need to check their policy. You can do this by visiting the National Rail website.
There’s no need to worry. Just follow the instructions on our lost property page and we'll do our best to track down whatever you've mislaid.
Lets Eat (now at your seat!) in Standard
We offer a locally sourced menu from along our route from our Let's Eat Cafe Bar. You can order your food and drink straight to your seat. Simply scan the QR code on the seat or window near you, when you're onboard.
Alternatively, you can still go up and purchase food and drink from the Let's Eat Cafe Bar.
First Class dining
In First Class, we offer three fresh and tasty menus depending on the train you're travelling on. You can view the menus here.
Yes, pets are welcome onboard our trains and in our stations!
We can make special arrangements for customers travelling with an assistance dog, you can book through our assisted travel team on 03457 225 225. Here’s some extra information on travelling with pets.
You can buy alcohol from our Let's Eat Cafe Bar whilst onboard our trains and if you're in First Class, you can enjoy complimentary drinks.
You can also bring your own alcohol onboard.
In First Class complimentary alcohol is served from 11:30am (when available).
There are some trains where alchohol can't be consumed or purchased: On Friday's the 09.52 Aberdeen to London King's Cross train, between Aberdeen and Newcastle (and all calling points in between).
You'll be able to see which seating preferences are available once you've chosen a service during booking. Your seat number will be printed along with your tickets. We’re sorry to say that we can’t always guarantee seat preferences.
You can view our seat maps to see how close you are to onboard facilities when you book a ticket, or from your account if you already have a booking. If you would like to change your seats you can use our seat reservation tool.
No. Every train and station in the UK is smoke-free, including e-cigarettes.
Yes, you can reserve a seat on all LNER trains, unless all the reservable seats are booked already. Other train companies have different reservation policies. Please check with the relevant train companies for your journey before travelling.
Tickets that come with a reservation:
How to reserve a seat:
Season tickets:
Depending on the train, destination, and time of journey, there will be between five, nine and 10 coaches.
One of the great benefits of these new trains is that the space under your seat and in the luggage racks above your head is much bigger. This means cabin-bag style cases, rucksacks and handbags can be kept close to you while onboard. Find out more about luggage onboard our trains here.
If you no longer need your reservation or you wish to travel on a different train and your ticket allows it, you can cancel this easily in your account area and reserve a new seat or bike space.
Each of our trains has toilets with soap, running water and hand dryers so you can travel safely and wash your hands on the go. Find your nearest toilet onboard with our seat maps below.
If all reservable seats have been taken, there are a number of unreserved seats in coach C in Standard and coaches M or E in First Class.
This means that if you don't have a seat reservation you'll still be able to travel in the unreserved part of the train.
If all unreserved seats are taken, you may need to stand until a seat becomes available.
Most mobile devices try to access Wi-Fi straight away. Here's how to get it working:
1) Select the 'LNER-WiFi' network when a prompt pops up (or find it in your Wi-Fi settings)
2) Launch your internet browser and you should find yourself on the LNER WI-Fi page where you can log on or register if it's your first time.
3) Enjoy browsing!
If that doesn't work, take a look at our downloadable Wi-Fi User Guide.
And if that still doesn't sort it, our Wi-Fi Support team are happy to help. Just give them a call on 01163 66 33 36 or email your query to wifi@lner.co.uk.
Wi-Fi is free for everyone on our trains. Most mobile devices are set up to access Wi-Fi straight away. To get connected simply:
Wi-Fi is free to everyone in both Standard and First. If you're a regular traveller with us you'll no longer need to enter a Wi-Fi code from your booking confirmation if you want to get online. All you need to do is sign in with your email address and password, or register if you're new to travelling with LNER.
If you have a Wi-Fi-enabled laptop or smartphone, it should automatically find our server and direct you to our landing page when you switch on. If this doesn't happen, go to your network preferences and choose the LNER connection. When you open your browser, the Wi-Fi login page will appear.