How do I join LNER Perks?
You can join LNER Perks by visiting LNER.co.uk/perks or by downloading our LNER mobile app. You’ll need to sign into your LNER account or create a new one, then click to join LNER Perks.
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LNER Perks
How do I claim the £5 credit when I join LNER Perks?
When you join, the £5 joining credit will automatically be added to your LNER Perks credit balance.
I’ve already made a booking, can I still join LNER Perks and get my 2% earned credit?
Yes, if you’ve already booked your tickets, you can earn the 2% credit if you join the LNER Perks loyalty scheme within 48 hours of purchasing your tickets. All you need to do is visit LNER.co.uk/perks and join.
Promotions
Are there any promotions for LNER?
Throughout the year, LNER runs promotions and offers to people signed up to receive our emails. You can sign up by creating an account and ticking yes to hear from us!
You can also our loyalty scheme LNER Perks, which gives you £5 credit just for joining and 2% back on every LNER journey you book. Plus, you’ll also get access to member only discounts from LNER and partners!
For all current promotions including railcards and student discounts, visit our offers and competitions page.
Can I spend part of an eVoucher in one transaction and save part of it?
Yes. Part of the voucher can be spent on one booking, the rest of the balance will remain on the account for future use.
Do you offer a student discount?
Full time students can save 40% on LNER tickets through UniDAYS. Login to your UNiDAYS account on our UNiDAYS offer page and then look for the discount label on tickets.
What does an eVoucher code look like?
Our eVouchers are 25 characters long made up of numbers and letters. For example 12E45-67HR0-HK4YS-84UJN-23GDN.
Are there discounts for children?
Yes, there is a 50% discount for children aged 5-15, and under 5s travel free. Read more about travelling with children.
What Railcards are available and how do I buy one?
We accept 9 types of Railcard on LNER trains:
- Two Together
- 16-25 Railcard
- 16-17 Savers
- 26-30 Railcard
- Family & Friends
- Senior Railcard
- Disabled Persons Railcards
- Veteran Railcard
- Network Railcard
You can get savings of up to 60%, and most Railcards can be bought in stations or online. Find out if you're eligible and how to buy a Railcard.
Railcards
Are Railcards available to purchase digitally?
Yes, you can choose and buy your Railcard online.
Add your card to your digital wallet:
- If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' both on the purchase confirmation page and by email
- Once you've got this, go to the Railcard app
- Tap on the ‘+’ button in the top left of the screen and enter your code.
Who can get a Railcard?
There’s a Railcard for everyone, view them all.
How do I get cheap train tickets?
You can get cheap tickets by adding your Railcard when purchasing, find out how to save 1/3, 50% or 60% on train tickets.
How do I add a digital Railcard to my phone?
If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the ‘+’ button in the top left of the screen and enter your code.
If I buy a Railcard with LNER, can I use it on any train website?
Yes, your Railcard is valid for use nationally across Great Britain with any retailer! Please check the T&Cs upon purchase of your particular Railcard for the types of ticket that can be discounted.
Please note that whilst discounted tickets can be purchased nationally, some Railcards limit the discount to journeys within a specific geographic area.
How much discount do I get with a Railcard?
You can save 1/3, 50% or 60% on train tickets, depending on your particular Railcard.
How much does a Railcard cost?
It depends which Railcard you choose as well as the length of validity selected.
Railcards are £30 for the year, with some offering a three-year deal for £70:
16-17 Saver, 16-25, Senior, Family and Friends, Two Together & Network Railcard.
The Veterans Railcard and Disabled Persons Railcard may differ in price.
How long is the Railcard valid for?
Railcards have either a one-year or three-year validity depending on which one you choose.
Can I use my railcard to get a discount on First Class tickets?
Absolutely! You can save 1/3 of the ticket price of First Class tickets with all but one of the Railcards advertised on our website.
Family and friends Railcards are only applicable to standard tickets, however you can purchase a First Class Upgrade at weekends (subject to availability) upon payment of the appropriate supplement.
Can you use a Railcard at Peak times?
This depends on the type of railcard some railcards are only valid on Off-peak fares such as the 26-30 railcard, others are available to use all day such as the Senior railcard.
You can view all the Railcards available here.
Can you use a Railcard on the tube?
Yes, Railcard discounts are available on tube travel, but it depends on the type of ticket purchased. Find out more
Can I use a Railcard to buy tickets on the train?
No, tickets must be purchased before boarding the train. Once onboard, discounts are no longer available, and tickets are sold at full price.
In the rare circumstance that you are unable to purchase at the station prior to boarding, you should make yourself known to the train manager to purchase a discounted ticket.
Can you use a Railcard on Season Tickets?
No, season tickets are already heavily discounted and no further Railcard discounts can usually be applied, with the exception of the 16-17 Saver where most season tickets can also be discounted using this Railcard and the Job Centre Plus Discount Card.
Can visitors to Britain buy a Railcard online?
You can only buy online if you either want a Digital Railcard or if you are able to give a UK-delivery address for a plastic Railcard. Unfortunately, we cannot send Railcards to non-UK addresses.
Can I travel on discounted tickets if my Railcard expires before I complete my journey?
Discounted tickets are only valid if you are using them with a valid Railcard. If you Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using expired tickets. If the only Railcard you have is expired you will not be able to continue to use your discounted tickets.
Can I claim a refund if I don't use my Railcard?
No. Unfortunately once a Railcard has been issued it is non-refundable.
Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?
One of the terms and conditions of your Railcard is that you need to carry it with you at all times when travelling with a Railcard-discounted ticket. So if you don't have your Railcard with you when your ticket is inspected you will be required to pay for a new non-refundable ticket at the full non-discounted rate.
If you could not produce your Railcard at the time of travel, on the first occasion only, you may receive a full refund on any extra fare charged. To claim a refund in respect of a forgotten Railcard please contact our Customer Services team who will require evidence of the additional fare which was charged and a copy of the Railcard which was valid at the time of travel. On any subsequent occasion where you forget your Railcard, unfortunately you will not be eligible to receive a refund.
What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare?
If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.
When will my Digital Railcard arrive?
Your digital Railcard will arrive straight away, and you can use it immediately.
Do I need to bring my Railcard with me?
Yes! Your discounted ticket is not valid unless you bring your Railcard with you. Luckily if you buy online, you can add your Railcard to your digital wallet, so you won’t forget it! Just open it up on your mobile device!
Login to get your Digital Railcard
How can I renew my station-purchased Railcard online?
You can renew your station-purchased Railcard within 30 days of its expiry date, although you will need to create a new online account if you don't already have one.
What is a digital Railcard download code?
The digital download code enables you to add your Railcard to your digital wallet, so you never need to remember to bring it with you!
Here’s how:
- You should have received a 'digital Railcard Download code' both by email and on the purchase confirmation page
- Once you've got this, go to the Railcard app
- Tap on the ‘+’ button in the top left of the screen and enter your code.
Lost or forgotten your Railcard, can you still travel?
One of the benefits of a digital Railcard is that it is not lost even if you lose your device!
If you've lost your card or forgotten it you can login to your account.
If you have already purchased a discounted ticket and you can't access your Railcard you'll need to speak to station staff before getting on the train to exchange your ticket, otherwise onboard you may have to purchase a full price ticket.