Share your thoughts on our Simpler Fares pilot
Let us know what your think of our Simpler Fares pilot. Unfortunately, we’re unable to reply to feedback here. If you’d like to hear back from us, please get in touch.
Find information about each of our ticket types here, and how our new ticketing offer takes the confusion out of booking your journey.
For travel on a specific train at a specific time. This will be the most cost-effective option for those who know when they wish to travel.
For travel on any train outside of peak travel times (typically Monday to Friday), or on any train at weekends or on public holidays. In Standard Class, there may be Off-Peak or Super Off-Peak Single tickets available depending on your journey, and in First Class, Off-Peak Single tickets may be available. These fares offer the best value flexibility for customers who aren't sure exactly when they will travel.
This new ticket type offers you a chance to change your ticket to a train 70 minutes before or after your booked train. It is only available as part of a pilot on selected routes.
Our most flexible ticket, for travel on any train at any time on your chosen route on the day(s) for which it is valid. It's a bit more expensive, but you'll have the most choice of when to travel.
Let us know what your think of our Simpler Fares pilot. Unfortunately, we’re unable to reply to feedback here. If you’d like to hear back from us, please get in touch.