On Board Our Trains

Wi-Fi

East Coast Wi-Fi Guide

Better connected

Your guide to Wi-Fi


Wireless internet access is available on East Coast trains and in East Coast First Class Lounges.

Whether you need to check your email, find out what's happening at your destination, or simply do a spot of online shopping, the East Coast wireless service lets you stay connected on the move.

The technology uses mobile data connections to ensure continuous service along the entire East Coast route. Our system automatically selects the best connection in the area, which means your session remains uninterrupted throughout your journey, even in tunnels.

On-board Wi-Fi is free for First Class passengers. In Standard Class passengers get 15 minutes free usage and extra usage costs are £4.95 per hour and £9.95 for 24 hours.

East Coast Rewards members can get 24 hours free on-board Wi-Fi when travelling in Standard for just 50 Points. Join Rewards now.

East Coast are pleased to announce a £2.2 million upgrade of our on-board wireless internet systems.

On 30 September the Secretary of State for Transport Patrick McLoughlin announced plans to make high-speed mobile broadband available to 70 per cent of train passengers across the country.  Read more...

How to use Wi-Fi

Most mobile devices are set up to access Wi-Fi straight away. To get connected to the East Coast Wi-Fi service simply:

  • Click to connect to the 'EastCoast-WiFi' network
  • Launch your internet browser and enter www.eastcoastwifi.train**
  • Enjoy browsing!

If you need any help or would like more information – please download the East Coast Wi-Fi User Guide to help you get online on-board. 

If you still experience any problems or would like further assistance, our Wi-Fi Support team will be happy to help. Please call on 01163 66 33 36* or email your query to wifi@eastcoast.co.uk.

Please note that if you upgrade to First Class during your journey, the Wi-Fi Support team may need to help you gain free access  to this service, if you have already registered whilst in Standard Class. 

 

* Calls to 01163 are charged at a local rate. Costs from other networks, including mobiles, may vary – please check with your service provider before you call.

** You can bookmark this page to return to it at any time to check your remaining time balance.

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