Bought your ticket from an LNER Travel Centre?
We ask that you visit your nearest LNER Travel Centre to apply for a refund. However, if you are unable to visit a LNER Travel Centre, we can offer a refund with proof that your tickets have been void.
- Email your request to customers@lner.co.uk. Subject line in your email must only be: Travel Centre Refund.
- Email a picture of your ticket cut up and with the words Voided written on it (picture sizes can be up to 3.5mb).
If you are eligible for a cash refund, our Customer Services team will arrange a BACS transfer and will inform you how to do this. Refunds can take up to 28 days to process.