Contact Us
We welcome your enquiries, so please get in touch. We’d like to help you as quickly as possible, so please use the contact details below or email us. We would also like to hear your feedback on our website. Please click here to take part in a survey.
For queries including ticket enquiries, refunds, web issues, Customer Relations, Business Travel, Group Travel or Assisted Travel.
East Coast Web Customer Support Team
Tel: 08457 225 111
Text relay service: 18001 08457 225 111
Open Monday to Saturday 08.00 - 20:00; Sunday 10:00 - 20:00
East Coast Customer Relations
Freepost RSRJ-LJCX-GHST
Plymouth
PL4 6AB
Tel: 08457 225 333
Open Monday to Sunday 07.00- 22.00
East Coast Group Travel
Tel: 08457 225 225
Fax: 08457 225 222
Open Monday to Friday 08.00 - 20.00
East Coast Assisted Travel
Tel: 08457 225 225
Text relay service: 18001 08457 225 225
Open Monday to Saturday 08:00 - 20:00; Sunday 10:00 - 20:00
East Coast strongly advises passengers who require assistance to book in advance to avoid possible delay. Bookings can be made up to 18.00 on the day before travel.
Closed Christmas Day and Boxing Day.
National Rail Enquiries
Tel: 08457 48 49 50
Visit www.nationalrail.co.uk
East Coast Hotel Booking Service
More details about the Hotel Booking Service
Advertising with us
For further information about advertising and promotional activity at East Coast stations
Tel: 020 7298 8166
Email: romilly.douglas@jcdecaux.co.uk
Visit: www.jcdecaux.co.uk
