About Us

Contact Us

We welcome your enquiries, so please get in touch. We’d like to help you as quickly as possible, so please use the contact details below or email us.

For Web Customer Support (including online booking, refund and change of journey queries), Customer Relations, Group Travel or Assisted Travel.

Please also read our Frequently Asked Questions.

East Coast Web Customer Support Team

Tel: 03457 225 111
Text relay service: 18001 03457 225 111
Open  Monday to Saturday 08.00 - 20:00; Sunday 10:00 - 20:00

East Coast Customer Relations

Tel: 03457 225 333
Open Monday to Sunday 07.00- 22.00

East Coast Group Travel

Tel: 03457 225 225
Fax: 03457 225 222
Open Monday to Friday 08.00 - 20.00  

East Coast Assisted Travel

Tel: 03457 225 225
Text relay service: 18001 03457 225 225
Open Monday to Saturday 08:00 - 20:00; Sunday 10:00 - 20:00

East Coast strongly advises passengers who require assistance to book in advance to avoid possible delay. Bookings can be made up to 18.00 on the day before travel.
Closed Christmas Day and Boxing Day.

National Rail Enquiries

Tel: 08457 48 49 50
Visit www.nationalrail.co.uk 

East Coast Hotel Booking Service

More details about the Hotel Booking Service

Advertising with us

For further information about advertising and promotional activity at East Coast stations
Tel: 0845 643 1020
Email: sales@jcdecaux.co.uk
Visit: www.jcdecaux.co.uk

Requests under the Freedom of Information Act or Environmental Information Regulations

Email:  enquiries@directlyoperatedrailways.co.uk
Franchise Compliance Manager
Second Floor – North
East Coast House
25 Skeldergate

Public Liability

All public liability claims are handled by Gallagher Bassett, who are the company's appointed agent. Claims arising from accidents on or after 1 August 2013 should be submitted via the Gallagher Bassett Claims portal ID – D00019

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Tickets are now available for travel up to and including

Sunday 23 November 2014

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