We believe these tickets offer excellent value for money. In order to provide attractively priced fares, we have to attach a small number of conditions in addition to those in the National Rail Conditions of Carriage booklet (available at stations and rail-appointed Travel Agents).
Advance tickets must be purchased in advance of travel, subject to availability, and are not available for sale on the day of travel.
It is essential that you read these terms and conditions carefully, as you may be charged the full open fare if you haven’t purchased the correct ticket for your journey.
- Your ticket(s) are only valid for the date, on the East Coast train(s) and reserved seat(s) shown on your ticket(s), plus those of appropriate connecting Train Companies. If your ticket shows a route "EC and Connections", you will be reserved on to all necessary East Coast trains and connecting trains of other companies at the time of booking. Please note that if you take connecting trains other than those shown on your ticket, you will need a seat reservation to travel by any connecting train shown in the timetable as reservable.
- Changes to travel plans:
a. These are permitted up until the time of departure of the first reserved train shown on your ticket(s). After this time, your ticket has no value and a new ticket must be purchased. Please note: If you have chosen Print@ Home as your delivery method, then your ticket(s) can only be changed online via your East Coast account, up until 18.00 the day before the date of departure of the first reserved train shown on your ticket(s). You cannot amend Print@Home tickets at a station. If you have chosen any other delivery method, then your ticket(s) can be changed online via your East Coast account, up until 17.00 the day before the date of departure of the first reserved train shown on your ticket(s), or at the station up until the time of departure of the first reserved train shown on your ticket(s). Note that when making amendments online Tickets on Departure (TOD) is not available as a delivery method for your new tickets. Print@Home (where applicable) and postal options are available. If there is not enough time for your amended tickets to reach you in time for your new journey date / time, then no delivery options will be available online and you will need to amend your ticket(s) at an East Coast station, up until the time of departure of the first reserved train shown on your ticket(s).
b. Changes to tickets cannot be made on-train. A new ticket must be purchased if you board an East Coast train without a ticket and reservation for that service.
c. Changes to tickets can be made by logging in to "Your Account", or at most staffed stations. A change is allowed provided the origin and destination are the same and travel is still by East Coast for all or part of the journey. Changes can be brought forward by any number of weeks, or put back as far ahead as the reservation system is open (normally around 10 weeks).
d. For each change that you make, you will have to pay an additional charge, up to the appropriate fare for your new journey, plus a change fee of £10 per single ticket. If you change onto a train where a cheaper fare is available, the difference will not be refunded and you will still have to pay the £10 fee. Please remember that you will need to present your original ticket(s) and reservation(s) as well as the new ones when you travel. The original tickets need to be kept once delivered or collected from the selected self service machine, or printed if print@home tickets, within 28 days after the return date or before the revised date of travel, whichever is sooner.
e. You must travel with East Coast for the main part of your journey. Your ticket cannot be changed to travel on any other Train Company’s services for this part of the journey.
- You may not start, break and resume, or end your journey at an intermediate station except to change to/from appropriate connecting trains where these are shown on your ticket(s) or other official itinerary.
- Your ticket is non-refundable, should you decide not to use it. If the East Coast train on which you are reserved is cancelled or delayed by more than 60 minutes, special arrangements will be made to accommodate you on another train (although a seat cannot be guaranteed), or to refund your ticket provided your journey has not yet commenced.
- East Coast First Advance tickets do not entitle access to East Coast First Class Lounges at stations, unless in possession of First Class Lounge supplement. These are available for purchase with a East Coast First Advance ticket or First Class reader offer.
- Railcard discounts cannot be used in conjunction with any other offers unless specifically stated.
- There may be rare occasions where the cost of a journey may go down after reservations have opened. We regret that Advance tickets that have already been bought will not be refunded in part or in whole in such circumstances.
Off Peak Ticket sales terms and conditions