East Coast is working hard to help you get to your destination during the current disruption caused by the airport closures.
Revised timetable
To cater for the increased number of travellers we are extending some of our services and putting on additional trains this week.
Click here for the revised timetable for Wednesday 21 to Friday 23 April
Ticket restrictions
If you have been caught up in the disruption at airports we have lifted some ticket restrictions to help you get to where you need to be. If you’re travelling on pre-booked Advance tickets and need to get back from the airport sooner than planned because your flight is cancelled you can use your Advance ticket on any East Coast train without additional charge.
Additionally, if your flight has been delayed, causing you to miss your booked train, you can use your East Coast Advance tickets beyond their expiry date, until Friday 30 April to complete your journey.
If you are travelling on a Peak, Off Peak or Super Off Peak ticket and your flight has been delayed you can also use your ticket beyond the expiry date, until Friday 30 April.
In all cases you will need to provide evidence in the form of an airline ticket, ticket stub or flight confirmation e-mail print out.
If you are in any doubt please speak to a member of staff at the Travel Centre for more information before boarding the train.
Seat reservations
The volume of people travelling means it may not always be possible to get a seat on the train. If you do have a reservation but are unable to find a seat on the train you will be entitled to compensation under our Seat Guarantee scheme – click for more details.
Although circumstances may not always allow, the best way to secure a seat is to make your reservation by 18.00 on the day before you travel.