RingGo is the cashless parking payment service currently being rolled out at East Coast Main Line stations. It’s a quick, easy-to-use mobile phone service that lets you pay for your parking with a credit or debit card instead of using cash at a meter.
You can pre-register with RingGo online at https://www.MyRingGo.com/register
Alternatively, you can register from your East Coast station car park by calling RingGo on 01904 899 877 (the number is clearly displayed on ticket meters). Registration takes a couple of minutes, but future calls are usually less than 60 seconds.
When you phone for the first time, you will be asked for:
• The number plate, colour and make of your vehicle
• The location code for where you are parked (clearly displayed on ticket meters)
• The length of time for which you want to park
• Your payment card details
You will also be asked if you want a text confirmation of your parking session and a text reminder when your parking session is about to run out.
Parking with RingGo
If you’re registered, RingGo recognises your mobile number when you next call and asks you to:
• Confirm the vehicle that you want to park
• Confirm the location
• Say how long you want to park, and
• Provide the security code from your credit card
Again, you’ll be asked if you’d like a text confirmation or reminder.
Paying for RingGo
Registering with RingGo is free and there’s no charge for the PIN confirmation text when you set up your account. Calls to the RingGo service are charged at the standard rate – but if you have a mobile phone package which includes free bundled minutes, your call to RingGo is likely to be included within this. In any case, once you are registered, the call to park your car each time is very quick – usually less than a minute. When you park your vehicle with RingGo in an East Coast station car park, you’ll pay a 25p convenience charge on top of the normal parking tariff charges – whatever the length of your session. The charge will be shown on your monthly credit/debit card statement. Any text services you request, such as a confirmation of your parking session or a reminder when your parking session is about to run out, are charged at 10p each.
If you need a VAT receipt for your RingGo parking session, you can view and print it online at www.MyRingGo.com (for security, you will be asked to enter your 4 digit PIN provided to you when you registered). When you log in, you can also set your preferences to automatically receive a VAT receipt by email every time your park. Simply click on the Settings tab and tell us your email address.
RingGo is currently available at the following East Coast station Pay & Display car parks:
Peterborough Short stay only
Grantham All short and long stay
Retford All short and long stay
Doncaster Short stay, Executive & Forecourt
York Short stay only
Darlington Short and long stay
Durham Short and long stay
Newcastle Short stay only
Dunbar All short and long stay
Please visit www.myRingGo.com/whereitworks for more information on parking areas and codes for East Coast stations and across the UK.
