Get in touch

Help and support from our Customer Services team

Use the quick links below or get in touch with our Customer Services Team.

Check if you are eligible for a refund or compensation using our form below.

Need assistance with your journey? No problem, we’re always happy to help.

Visit our dedicated page to find out about discounts on group bookings.

Choose the type of refund or compensation you are enquiring about:

This page requires Performance cookies to work. Please adjust your Cookie Settings to enable this functionality and then refresh the page.

Lines are open daily from 8am to 10pm or 9am to 5pm for agent chat support. Our chatbot is available 24/7.

Use our chatbot to find answers to frequently asked questions or speak with our knowledgeable agents for personalised assistance.

Call us on 03457 225 333 or Text Relay Service 18001 03457 225 333.

Email customers@lner.co.uk. We aim to respond in 10 working days.

Write to us at:
LNER
Freepost RTUH-TUGH-GCLZ 
Cramlington 
NE23 1WG

Whether you had a great experience with LNER or want to suggest improvements, we'd love to hear from you.

This page requires Performance cookies to work. Please adjust your Cookie Settings to enable this functionality and then refresh the page.

Service updates