We want all our customers to feel welcome on East Coast.
We will develop all our policies in such a way as to help people with disabilities, or those who require extra assistance, to use our services. Our aim is to make continuous improvements to the accessibility of our services and stations for all customers.
If we cannot comply with a particular requirement, or if we cannot meet any commitments in our Making Rail Accessible Policy (Helping older and disabled passengers), we’ll discuss the way ahead with the Department for Transport. With the help of our Advisory Group, we aim to provide open and equal access to our services, whenever reasonably practicable.
We constantly strive to review and improve facilities provided to our customers and in doing so welcome feedback, comments and suggestions. Customer comment forms are available from all of our stations and on trains. In addition we can be contacted at the address below:
East Coast Customer Relations
Telephone 08457 225 333
Alternatively, you can email us.
Find out how Describe Online can help you navigate your way around some of our stations.