Assisted Travel

General Information

We want all our customers to feel welcome on East Coast.

We will develop all our policies in such a way as to help people with disabilities, or those who require extra assistance, to use our services. Our aim is to make continuous improvements to the accessibility of our services and stations for all customers. 

If we cannot comply with a particular requirement, or if we cannot meet any commitments in our Making Rail Accessible Policy (Helping older and disabled passengers), we’ll discuss the way ahead with the Department for Transport. With the help of our Advisory Group, we aim to provide open and equal access to our services, whenever reasonably practical.

Wheelchair passengers travelling North to or from Northallerton should be advised to access the station via the main car park adjacent to Platform 2 as assistance will not be available via the ramp into the subway.

We constantly strive to review and improve facilities provided to our customers and in doing so welcome feedback, comments and suggestions. Customer comment forms are available from all of our stations and on trains. In addition we can be contacted at the address below:

East Coast Customer Relations

Telephone 03457 225 225

Text Relay 18001 03457 225 225

Alternatively, you can email us.

Find out how Describe Online can help you navigate your way around some of our stations.


Tickets are now available for travel up to and including

Sunday 23 November 2014

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