Children under the age of 5 travel free of charge so you will not have to purchase a ticket for their journey. Please keep in mind that they will not have a seat reservation and they will be expected to sit on your knee if the train is busy. If you wish them to have a seat reservation then you will need to purchase a child’s ticket.
For children aged 5 to 15 inclusive there are discounted fares available These fares will be displayed during the booking process.
One of the most economical ways to purchase a child’s fare can be to purchase a Family & Friends Railcard. This gives a 33% discount on adult fares and a 60% discount on child fares when all travelling together in Standard Class. For further information please see www.familyandfriends-railcard.co.uk.
The 'Save for later' function on the desk top version if the website allows you to hold the dates and times selected for your journey, however does not save any fare selected. This function allows you to contact colleagues with dates/times to check suitability for your journey.
It is possible to book tickets on First ScotRail Caledonian Sleeper services via the East Coast desk top website, however we are only able to offer seat (not berth) reservations. If you would like to book a ticket and reserve a berth, you will need to contact First ScotRail directly, or visit a station.
If you have any queries regarding what you have booked, please check your booking in "My Account" from the desk top version of the East Coast website or contact our Web Support team on 08457 225111.
N.B. If you are purchasing a flexible/open ticket via our site and intend to travel on a Sleeper service, a reservation must be held. You will not be permitted to board without a reservation.
Advance tickets are sold only as singles(one-way) and if you can be flexible about your travel times, you're more likely to get the lowest available prices. As these attractive fares are quickly snapped up, try to book ahead if you can. We will allocate your seat when you book your ticket.
You can buy Advance tickets in Standard and First Class. You may even want to book Standard Class for your outward journey and First Class for your return journey, or vice versa. Even if you can only travel off-peak on one leg of your journey, you may still get better value fares because you can buy the lowest price single ticket for every stage of your trip.
Standard and First Advance tickets usually go on sale about 12 weeks before departure.
We offer a range of tickets and value–added packages to suit your requirements and budget. Most tickets fall into one of the following categories:
1/Buy in advance, specified trains:
Advance tickets are sold as single fares, allowing you to purchase the best deal on each stage of your journey. Advance tickets are subject to availability and carry restrictions in terms of which dates and trains you must travel on. The tickets go on sale approximately 12 weeks ahead of travel. These tickets sell out quickly, so the more flexible you can be, the bigger the savings you can make.
NB: First Advance tickets do not allow access into First Class Lounges unless shown with a First Class Lounge supplement, available for purchase with an East Coast First Advance ticket or First Class Reader Offer when purchasing via the desk top version of the East Coast website.
2/Buy anytime, travel off-peak:
These tickets can give you excellent savings if you are able to travel off-peak but need some flexibility. They’re available up to a few minutes before departure and are usually valid with all train operators.
These tickets may have break-of-journey, travel time and direction restrictions, so please check ticket conditions before purchase.
3/Buy anytime, travel anytime:
Anytime (First and Standard) single and return tickets are fully flexible and can be purchased up to a few minutes before your train departs. They are valid on all train operators' services.
Anytime Return tickets are valid for one calendar month and Single tickets are valid for one day
NB: Friday pm and Sunday pm are very busy times to travel.
Unfortunately we cannot offer quotes for train tickets by email. This is because of the continuous live updates on ticket availability.
Please use this site to find information covering available ticket types, fares and routes.
If you are unsure about the journey you are about to book or encounter any problems while making your booking then you can contact Web Support on 08457 225 111 or by email via Contact Us.
With an Open Return you do not need to specify a time or date of travel for the return stage of your journey. The tickets are valid for one calendar month from the outward date.
There are different types of Open ticket:
- Anytime – fully flexible tickets that can be used on both peak and off-peak services.
- Off-Peak and Super Off-Peak - available on off-peak services on some journeys. More information can be found within the Travel Information section.
There are a variety of ticket delivery options available to you:
When booking via the desk top version of the East Coast website, you can print your ticket on your own printer, for all East Coast Advance tickets for all East Coast journeys. This delivery option is offered automatically during the purchase process on our website.
Self-service Fastticket machine
You can collect your ticket from a Self-service ticket machine listed on our website. You must bring the credit or debit card you use to buy your ticket, as well as the booking reference given to you when you book in order to be able to collect your ticket.
First Class Post
First Class post is available free up to the value of £1,000 if neither a Self-service ticket machine or Print@Home is available for your journey. Otherwise there is a £1 charge for First Class postal delivery. First Class post costs £2 up to the value of £5,000. Tickets will be processed and dispatched by First Class post within 24 hours of booking. Tickets must be booked at least 5 working days prior to travel.
Next Day Special Delivery
If you book your tickets by 17.00, delivery is guaranteed by 13.00 the next working day. A signature will be required upon delivery.
Bookings made on Saturday before 11.00 will be delivered by 13.00 on Monday (unless it is a bank holiday when they will be delivered on Tuesday). Bookings made after 11.00 on Saturday and on Sunday will be delivered by 13.00 on Tuesday. Information:
Special Delivery rates are inclusive of VAT per address
Next Day Special Delivery costs £6.22 up to the value of £500, £7.22 up to £1000, and £9.22 up to £2,500
Postal and Special Delivery are not permitted delivery options for overseas addresses. Those registering from an overseas address or using an overseas registered card will be able to collect their tickets at a self-service Fastticket machine. Unfortunately it is not possible to post to a UK address.
Please note that any delivery charge made at the time of ticket purchase, is not refundable should you subsequently cancel and refund your ticket.
Tickets are dispatched within 24 hours of booking.
If you have not received your tickets by the day before travel please call Web Support on 08457 225111 or email via Contact Us , ensuring that you quote your booking reference.
Train tickets can be used by anyone however Print@Home tickets will have the name of the lead traveller printed on them, and the identification specified at the time of booking, is required to be presented onboard for ticket validation.
The booking payment card is required when collecting tickets from a Self-service ticket machine.
When you are making a booking you can request that the tickets are sent to a different postal address within the U.K.
If you do purchase tickets for someone else please note that enclosed with the tickets will be the sales receipt. This shows the last four digits of the payment card as well as the purchase price.
Yes. If your tickets are being delivered by post then a receipt will be enclosed with them. If collecting from a Self service ticket machine the receipt will be printed with the tickets.
There are no VAT charges on train tickets.
On some journeys two or more possible routes exist (e.g. one via London and one avoiding London). In these cases you will often see two or more tickets with the same name and different prices. The difference in price reflects different journey lengths or times. The cheaper ticket will usually have more restrictions.
East Coast is an impartial retailer and sells train tickets on behalf of all Train Operators. If you were delayed on a train run by an operator other than East Coast you should direct any complaints to that operator.
This depends on the terms and conditions of your ticket, the nature of the change you wish to make and the availability of fares at the time.
To check the terms and conditions of your ticket, visit the desk top version of the East Coast website (it is not possible via the mobile site) and Sign In to My Account and 'Check your order status'.
If your ticket is a First or Standard Advance, you can change it online via Your Account up to 18.00 the day before travel. If your new travel date is within 7 days of your change date, and the new ticket is an East Coast Advance ticket, you can collect via Print@Home where available. Otherwise, you can call Web Support on 08457 225 111 who will be happy to help you make your amend.
Please note that this will incur a cost of £10.00 per ticket, plus any difference in fare. Your original tickets and seat reservations, as well as the new tickets must be carried with you when you travel.
If your ticket is an Anytime, Off-Peak or Super Off-Peak fare and you wish to change the outward journey date, we advise you to cancel and request a refund for your ticket via Your Account when accessing the desk top version of the site, and re-book.
A booking reference consists of 8 alpha-numerical characters. It is sent out in the confirmation email you receive when you have made a booking.
To access your reference from the desk top version of the East Coast site (it is not possible from the mobile site), Sign In to My Account then click "Check my order status". This shows all the bookings you have made. The booking reference number is at the top of this page.
If you require any assistance with a rail booking made with East Coast please call Web Support on 08457 225 111.
East Coast cannot take any responsibility for children travelling alone and we will not allow any child under the age of 12 to travel without an adult aged 16 or over. If our staff do believe that a child under that age is travelling alone, the British Transport Police will be called for assistance.