The Station information section will help you find the contact details for all taxi firms operating at our stations if you’d like to book in advance. If booking isn’t your thing, we have taxi ranks at all the major stations on the LNER route.
If you're coming in from the North or South to one of the London Thameslink stations (St Pancras International, Farringdon, City Thameslink, London Blackfriars, London Bridge and Elephant & Castle) and want to book a ticket, just select "London Thameslink" as your destination when you book. This way you'll see the full range of fares for your journey.
An Oyster card is a travelcard for use on public transport in London. You don’t have to be a Londoner to apply for one, and you’re able to top it up as you go. It’ll save you cash compared to buying separate tickets for every journey and works on the Tube, buses, Docklands Light Railway and trams in Greater London. For more info, visit Transport for London's Oyster card.
Take a look at the stations section pages for all the info about local transport providers around each of our stations.
If you want to find out the operating hours of London Underground, Glasgow Subway and Newcastle Metro, check the following sites.
To find out the best way to travel between stations in London, take a look at Transport for London where you can plan your route across London by Tube, bus, taxi, or on foot if you’d like a healthier option.
If your journey requires you to travel through London to continue to your destination, then your ticket should include the cost of the transfer. If London is your destination, you can still add any Tube ticket to your journey or use contactless for quick and easy travel around London. Find out more here.
Unfortunately, we cannot offer assisted travel for help with prams, buggies or pushchairs. However, our station and onboard staff will be happy to help you when and where they can.
Unfortunately we don't have luggage handling staff, however our station and onboard crew will be more than happy to help where ever they can.
You'll be able to see which seating preferences are available once you've chosen a service during booking. Your seat number will be printed along with your tickets. We’re sorry to say that we can’t always guarantee seat preferences.
You can view our seat maps to see how close you are to the onboard facilities when you book a ticket, or from your account if you already have a booking. If you would like to change your seats you can use our seat reservation tool.
Sadly, we don’t have space for wheelchairs or motorised scooters that are bigger than the maximum space restrictions. For more information on wheelchair spaces please click here.
Depending on the station you're leaving from, you can do a couple of things:
Unfortunately the ticket barriers at some stations do not yet have QR Code capability. While care has been taken to avoid retailing eTickets for travel using such stations, there are some stations for which this is unavoidable. For example, if travelling via London Old Street instead of London King’s Cross, simply show your ticket to a member of staff at the ticket barriers to continue your journey.
If your ticket is damaged and won't let you through the gate, take the opportunity to replace it with a Smartcard. The durable plastic lasts longer than paper tickets and Season tickets can be added online or at a Travel centre.
Ask at the Travel centre and they'll be able to help you.
If you're in a hurry and your Season ticket is still legible, speak to a member of staff and they'll be able to open the gate for you.
Yes, but it'll have to be out of the wallet so you can pop it in the gate. If your Season Ticket gets damaged, just ask for a replacement at the Travel Centre you bought it from.
LNER ticket gates will scan and return your ticket but other train company gates may retain it.
If you don't have a ticket yet to show at the gate, you'll need to buy one from a ticket window or a ticket vending machine.
Yes, our ticket gates are built to the latest accessibility standards with extra wide gates to accommodate wheelchairs. It also means that passengers with pushchairs, small children or large amounts of luggage can easily get through.
The automatic gates help us cut down on the number of people travelling without a ticket, so customers who buy a ticket don't have to pay more for those who don't. They also make security stronger and discourage anti-social behaviour, making our stations safer for everyone.
Some stations have baby-changing facilities, but not all. You can check a specific station using our Station Information page.
Our new LNER Azuma trains have baby-changing facilities in all toilets. On our electric trains, there are baby-changing facilities in coaches F and L. You can view our seat maps to see how close you are to the onboard baby-changing facilities when you book a ticket, or from your account if you already have a booking. If you would like to change your seats you can use our seat reservation tool.
Stations we call at that do not have baby changing facilities:
To find out the best way to travel between stations in London, take a look at Transport for London where you can plan your route across London by Tube, bus, taxi, or on foot if you’d like a healthier option.
If your journey requires you to travel through London to continue to your destination, then your ticket should include the cost of the transfer. If London is your destination, you can still add any Tube ticket to your journey or use contactless for quick and easy travel around London. Find out more here.
If you've bought a First Class ticket you have access to our luxurious First Class lounges in these stations:
You can visit the First Class Lounges linked to the destination on your ticket, so if you're travelling from London to Edinburgh you'll be able to visit both (and we recommend that you do).