East Coast Rewards Loyalty Scheme Terms & Conditions
Updated April 2014
These Terms and Conditions are split into four sections:
- General T&Cs relating to all elements of the Rewards Scheme
- T&Cs relating to the various rewards and benefits available through the Scheme
- T&Cs relating to the Rewards Scheme for Season Ticket Holders
- T&Cs relating to the Rewards Scheme for Business Travel Agent bookings
Section A. General T&Cs relating to all elements of the Rewards Scheme
1. Important information about these Terms and Conditions
1.1 These Terms and Conditions set out the contractual relationship between East Coast Main Line Company Limited and each individual (“Member” or “you”) who has registered for and been accepted onto the East Coast Rewards Scheme (the “Scheme”). It's important that you read these Terms and Conditions carefully before registering for the Scheme for your own benefit and protection. We intend to rely on these Terms and Conditions and it is our intention that you will be legally bound by them when you register for the Scheme. If you do not wish to be bound by the Terms and Conditions, please do not register for the Scheme.
1.3 IN PARTICULAR, YOUR ATTENTION IS DRAWN TO CLAUSES 8.2, 9, 10.5, 12 AND 13.
1.4 If you have any questions about these Terms and Conditions or in connection with the Scheme, please contact us using the details set out on the Website.
1.5 East Coast advises that you print a copy of these Terms and Conditions so you can refer to them in the future.
1.6 The Scheme is run by East Coast Main Line Company Limited, a company registered in England at Companies House (referred to in these Terms and Conditions as “East Coast” or “us” or “we”). Our registered number is 04659708 and our registered address is at 4th Floor, 5 Chancery Lane, London, EC4A 1BL. Our VAT registration number is 945 7097 85.
2. Eligibility for the Scheme
2.1 To be eligible to register for the Scheme, you must have an email address and be resident in the UK. If you are aged under 18, please ensure that you have your parent or guardian’s consent and ensure that they and you have read and agree to these Terms and Conditions, before you register for the Scheme.
2.2 Employees of East Coast, ClickSquared Europe, Atos Origin IT Services UK Limited and anyone else associated with operating the Scheme (including representatives of Business Travel Agents who are participating in the Scheme) are not eligible to be Members of the Scheme.
3. Membership Rules and Registration Process
3.1 To apply for membership of the Scheme, you must complete and submit an online application which can be found at www.eastcoast.co.uk (the “Website”) and complete all of the mandatory questions Additional special rules apply to Members joining the Scheme as season ticket holders and/or via bookings made with participating Business Travel Agents (see sections C and D below).
3.2 When registering for the Scheme you agree to provide East Coast with accurate and complete registration information and it is your responsibility to ensure that the information provided by you is correct and kept up-to-date. If you discover you have made a mistake with your registration details after you have submitted them to East Coast or your details change, please contact us immediately so that East Coast can correct its records as soon as possible. East Coast will not be responsible for any losses you suffer or other consequences as a result of you providing incorrect or out-of-date details.
3.3 The Scheme is offered at the discretion of East Coast and East Coast may refuse or withdraw membership to any Member at any time.
3.4 Only one membership is permitted per individual.
3.5 You are responsible for keeping your Scheme details confidential and they should not be shared.
3.6 If you are a completely new customer to East Coast please be aware that it can take up to 24 hours to set up your Scheme account from the time of your initial registration. If you log on to the Website prior to the account being set up you will see a web page prompting you to come back in 24 hours time. Don’t worry; any qualifying purchases you make during that period will still earn Points.
3.7 Please note that the benefits given under the Scheme do not affect any additional benefits existing East Coast customers and season ticket holders may be receiving as part of their membership of the previous (now closed) East Coast Rewards Loyalty scheme.
3.8 Points will not be credited to Rewards accounts from transactions made prior to joining the scheme.
4. Earning Points for bookings made on the Website (please see sections C and D below in relation to earning Points on season tickets and bookings made through participating Business Travel Agents)
4.1 Under the Scheme, Members are awarded points (“Points”) for purchases of qualifying tickets and other items (“Products”) made on the Website. Members are not permitted to earn Points from other people’s transactions.
4.2 Scheme Points for all Products purchased are awarded on a per transaction basis but are calculated separately for each Product within that transaction.
4.3 You will earn Points whenever you spend £22 or more (including the amount of any credit card fees, postage and VAT paid on that transaction) on qualifying Products in a single transaction. Where your total transaction spend is less than £22, you will only earn Points if the specific Products you have bought qualify for Points irrespective of the overall amount paid in the transaction, as specified by East Coast from time to time.
4.4 Except as stated in sections C and D below, only Products purchased using the East Coast online booking system at www.eastcoast.co.uk qualify for Points. This does not include bookings for European travel, theatre breaks, hotels or hotel + rail packages. Rail travel evouchers/Gift eVouchers do not qualify for Points when they are spent.
4.5 Whenever a Member spends at least £22 in a transaction, the Member will earn Points on every pound they spend at the Website on qualifying Products in that transaction. Extra Points may also be earned by referring friends to the Scheme (see clause 5 below). The Points that can be earned are as follows:
|Amount spent/Action Taken||
Spend £22 or more on qualifying ordinary tickets and ancillary items (for any route or train operating company)
1 Point per £1 spent
Spend £22 or more on qualifying First Class tickets
1.5 Points per £1 spent
4.6 Due to the nature of the train industry, for certain Products there can be a time delay between the purchase of the Product and the Points total being updated on your account. Where this applies, the relevant Points will not be available for redemption by you immediately. They will instead be credited to your account once the applicable refund period for every Product in the transaction has elapsed (“Refund Period”). The length of the delay will be determined based on the following rules:
4.6.1 The Products with the longest Refund Period are flexible tickets (e.g. Anytime Tickets or off peak tickets). By way of example, if you have purchased an Anytime Ticket (3 months in advance of outward travel date) together with some advanced tickets and a catering voucher, it is possible that there could be up to a 5-month delay between the transaction date and you receiving the Points for that transaction because the Anytime Ticket has the longest Refund Period of all of the Products in your transaction;
4.6.2 If the ticket purchased is not an Advance Ticket, Points will be credited two months and one day after the “valid from” date of the outward journey;
4.6.3 Where only Advance Tickets are purchased in a transaction, the Points for that transaction will be credited to your account within 24 hours.
5. Points earned through ‘Refer a Friend’
5.1 Members can earn extra Points for referring a friend to the Scheme. The referred friend must not already be a Member of the Scheme and they must meet the eligibility criteria.
5.2 Members will be credited with 40 Points in their Scheme account once the referred friend has registered for the Scheme and placed an order on the Website over £5 in total transaction value.
5.3 It is your responsibility to ensure that, when referring a friend, your friend is happy to receive communications from us (by post or by email) about them joining the Scheme.
6. Points issued through the East Coast Rewards Scheme
6.1 Points earned are valid for two years from the day on which they are credited to your account or until the Scheme closes.
6.2 Each Member will have access to their own account page on the Scheme area of the Website where the number of Points you have accrued will be shown. Members will be able to see the following information up-to-date as at the previous working day:
6.2.1 Current Points — this is the number of Points earned by you that are currently available to be redeemed by you;
6.2.2 Points due to expire – this is the number of Points that are available to be redeemed but that are due to expire within the next 30 days if they are not used before that time;
6.2.3 Spent Points — this is the number of Points that have been redeemed by you already.
6.3 At any time East Coast may introduce Points on promotional items and may set limits on the number of times Points may be awarded for promotional items. Individual promotions to which Points apply will be communicated by East Coast from time to time. In the event of any participation in promotional offers beyond what is reasonably considered by East Coast to be normal consumer behaviour or personal use, East Coast reserves the right to refuse to award Points to individual Members.
6.4 Any tax liability or tax disclosure obligations connected with your receipt or use of Scheme Points or Rewards are the responsibility of the Member, not East Coast.
6.5 Where you have earned Points on any Product which is subsequently refunded in accordance with the terms and conditions for that Product, the Points you would have earned on that Product will be deducted from your account at the time of the refund being given.
6.6 Members may apply to East Coast to inherit the Points or Rewards of a family member who was a Member of the Scheme who has died by the deceased’s executor providing a written request informing us of the membership details of the deceased.
6.7 East Coast reserves the right to change the conversion value of Points, the number of Points available to be earned on particular Products, or the Rewards that can be claimed at its discretion from time to time. East Coast will give reasonable prior notice on the Website of any such change.
7. Your Use of the Scheme
7.1 East Coast’s website usage terms apply to your general use of the Website and the Scheme areas of it. In addition, you must:
7.1.1 not use the Scheme or this Website for any unlawful, fraudulent or dishonest purpose, including but not limited to:
- Knowingly supplying incorrect or misleading information;
- Selling, bartering and/or attempting to sell or transfer Rewards to another person; or
- Knowingly benefiting from the fraud, misconduct or breach of these Terms and Conditions by any Member or other individual;
7.1.2 not use the Scheme or this Website in a manner which causes or may cause an infringement of the rights of any other person, firm or company (whether in breach of confidentiality or intellectual property rights or otherwise); or
7.1.3 not make any unauthorised, false or fraudulent purchase.
7.2 None of the Material relating to the Scheme may be reproduced or redistributed without our prior written permission, except that you may download or print a single copy for your own personal non-commercial use. In this clause, “Material” means all content, information, vouchers and other materials provided to you in connection with the Scheme (whether on a computer screen, in email or paper format).
7.3 All Product names, trade marks, service names or marks and company names mentioned on the Website and in connection with the Scheme are the property of East Coast or their respective owners.
8. Member’s Right to End Membership
8.1 You may cease to be a Member at any time by giving written notice either by post or email to East Coast using our contact details on the Website. Until East Coast receives such termination, East Coast may continue to communicate with the Member.
8.2 Please be aware that if you end your membership all unused Points and Rewards accrued by or issued to you may no longer be available.
9. East Coast’s Right to End Membership
9.1 East Coast reserves the right at any time to suspend or terminate the membership of any Member without notice if, in East Coast’s reasonable opinion, there has been a serious failure by you to comply with your responsibilities in these Terms and Conditions. In such a situation, East Coast may also take any other action it considers appropriate, including, but not limited to, withholding or removing Points from your account.
9.2 East Coast reserves the right to discontinue the Scheme or any individual Rewards at any time.
9.3 Your membership of the Scheme will terminate automatically if no Points or Rewards have been earned or redeemed or used by you for two years or more.
9.4 In the event that East Coast ceases to operate the Inter City East Coast Main Line, the Scheme (including, but not limited to, all Rewards and Points accrued) may automatically be terminated by East Coast.
9.5 If your membership, any individual Rewards or the Scheme as a whole are due to end for the reasons set out in clauses 9.2, 9.3 or 9.4, East Coast will give reasonable prior notice (on the Website or otherwise) in order to allow you an opportunity to use up your accrued Points and Rewards. However, for the avoidance of doubt this clause 9.5 will not apply where East Coast ends or suspends membership as set out in clause 9.1.
9.6 If we or you end your membership of the Scheme we may delete our records of your Scheme membership and your Data without liability to you.
10. Data Protection
10.2 East Coast may obtain the following information about Members in connection with the Scheme (“Data”):
10.2.1 Member registration data and other data supplied by the Member. This includes information we require to identify you (e.g. name, email address, year of birth) and certain optional information that we invite you to provide about yourself when you register;
10.2.2 Data about travel booked or undertaken by the Member;
10.2.3 Data collected when the Member redeems Points and is provided with Rewards.
10.3 The only third parties who we allow to access your Data are:
10.3.1 the companies who assist East Coast in its management of the Scheme and who provide hosting and support services for the Website, and/or marketing and market research services to East Coast, but only to the extent necessary for those purposes; and
10.3.2 our selected partner organisations who supply Rewards under the Scheme to the extent necessary for them to do so.
10.4 We use your Data for the following purposes:
10.4.1 management and administration of the Scheme, including providing customer service for the Scheme;
10.4.2 maintaining our customer records;
10.4.3 communicating to Members information about the Scheme, including, but not limited to, information about Rewards, using the contact details provided by the Member;
10.4.4 communication to Members about other similar Products, services or facilities offered by East Coast from time to time;
10.4.5 conducting market research.
10.5 When joining East Coast Rewards, you will automatically be opted into marketing communications from East Coast. If you are currently registered at eastcoast.co.uk and your current mailing preference is opted out, your status will change to opted in. Please note that it is a condition of being a Member of the Scheme that you accept East Coast sending you promotional messages by post (using the billing address you provide when purchasing Products on the Website) and by email, unless you notify us that you wish to opt out of such messages. Should a Member opt out of post or email marketing communications at any time then their use of the Scheme will be suspended.
10.6 Consent to receive marketing and market research communications will be requested by East Coast at the time of your completion of the membership application and may also be given by you after this time. You may withdraw your consent at any time in writing to East Coast Rewards, East Coast House, Skeldergate, York YO1 6DH. All email communications will also include the facility for you to unsubscribe to all future email communications.
Should you unsubscribe from marketing and market research communications this will terminate your membership of the scheme, as opt-in is a key condition of loyalty membership.
12.1 While we try to ensure that the Scheme area of the Website is functioning correctly, this may not always be achievable. We do not guarantee that you will be able to access the Scheme area of the Website all the time or at any specific time (e.g. if our computer systems used to provide the Website are under repair or maintenance or are otherwise unavailable).
12.2 Except for the commitments we expressly make in these Terms and Conditions and any additional commitments arising out of your consumer rights granted by law, we do not make any other commitments or warranties about the Scheme.
13. Our Liability to You
13.1 For further information about your legal rights and how they may be affected by these Terms and Conditions including, but not limited to, this section on our liability to you, we advise you to contact your local Citizens Advice Bureau. If any problems arise with your use of the Website or the Scheme please contact us as soon as possible.
13.2 In this clause 13, “losses” means, without limitation, any losses, costs, damages, injuries, accidents or claims suffered by you or any third party.
13.3 East Coast cannot be held responsible for lost, stolen or damaged Rewards once issued. In this event, replacement Rewards will not be issued. Rewards are non-refundable and neither Points nor Rewards can be redeemed for cash or re-sold. If any Points or Rewards are not used before their expiry date, no replacement will be issued nor compensation given.
13.4 East Coast is not responsible to you for any losses which you may incur which were not a foreseeable or obvious consequence of East Coast breaching these Terms and Conditions – including, but not limited to, for example, if you or East Coast could not have anticipated those losses before or when East Coast accepted your registration for the Scheme or when you claimed a Reward or it was not obvious that those losses would result.
13.5 East Coast will not be responsible to you for losses you suffer due to any event beyond our reasonable control.
13.6 East Coast’s liability to you shall not include any business losses that you may incur, including, but not limited to, lost business data, lost profits or business interruption.
13.7 East Coast will not be responsible to you if there is unauthorised access to your registration details or unauthorised activity on the Scheme area of the Website as a result of your membership details becoming known by someone else, unless this is due to East Coast’s own failure to take proper care. You should contact us as soon as possible if you believe that anyone has obtained your log-in details without your permission or if you become aware of any other breach of security on the Website.
13.8 East Coast does not exclude (in any circumstances and regardless of any wording to the contrary) its liability (if any) to you for:
13.8.1 death or personal injury arising from East Coast’s failure to take proper care;
13.8.2 fraud or fraudulent misrepresentation; or
13.8.3 any matter for which it would be illegal for East Coast to exclude or attempt to exclude East Coast’s liability.
14. Other Important Information
14.1 English law applies to these Terms and Conditions. If any disputes arise between you and us in relation to these Terms and Conditions and you want to take court proceedings, you must do so in the English courts unless you reside in Scotland, Wales or Northern Ireland, in which case you may do so in the courts of the country in which you reside.
14.2 You may have other rights granted by law. If those rights and these Terms and Conditions are inconsistent, these Terms and Conditions will override any other rights which you may have, unless that is not permitted by law.
14.3 Any notices sent by East Coast to you individually will be sent to the most recent email address or postal address provided to East Coast by you.
14.4 We may occasionally update these Terms and Conditions, for example to comply with changes in the law or to change the way the Scheme is run. We will not notify you individually of such changes. You should read the latest version on the Website when you are redeeming or earning Points to ensure you are happy with any changes.
14.5 Except as set out in clause 14.1, East Coast’s decision shall be final and binding in all matters regarding the Scheme.
14.6 These Terms and Conditions are a contract between you and East Coast and form the entire agreement between us in relation to the Scheme. Unless you are aged under 18 and are using the Scheme with the consent of your parent or guardian, neither you nor East Coast intend that these Terms and Conditions will be enforceable by anyone except you and East Coast whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Section B. T&Cs relating to the various rewards and benefits available through the Scheme
15. Redeeming Points for Rewards
15.1 Points can currently be used to purchase the following items (“Rewards”): eVouchers, First Class Single Tickets, Standard Single tickets, access to East Coast First Class Lounges, East Coast Wi-Fi vouchers and a range of third party items and benefits. Please be aware that:
15.1.1 No alternative cash equivalent or refunds will be given for any Points earned or Rewards claimed under the Scheme;
15.1.2 All Rewards are subject to availability;
15.1.3 Products and services obtained using Rewards are subject to East Coast’s (or where applicable, the relevant third party provider’s) standard terms & conditions for those Products or services. Terms and conditions relating to the various third party rewards and benefits are available at: http://www.eastcoast.co.uk/east-coast-rewards/rewardsbenefits/ ; and
15.1.4 With the exception of train ticket Rewards, Points and Rewards can only be used by the individual who is a Member of the Scheme and are not transferable. Membership Rewards must not be re-sold. If any Rewards are suspected by East Coast to have been sold by you to a third party, East Coast has the right to terminate your membership in accordance with clause 9.1 above.
The following terms also apply to specific types of Rewards:
Points can be converted to eVouchers at the rate of 1 Point = £0.01 eVoucher. For example, 1,400 Points translates to a £14.00 eVoucher to spend. An eVoucher once issued by East Coast will expire 6 months after issue.
The minimum amount of Points you can convert to an eVoucher is 100 Points (i.e. value of £1). eVouchers will be credited to your account within 24 hours.
15.3 Rewards of First Class and Standard Single Tickets
15.3.1 Members can claim an East Coast First Class or Standard Class single train ticket for journeys operated by East Coast for 450 Points (First Class) or 250 Points (Standard Class). 4 x single tickets can be redeemed at a discounted rate of 1400 Points (First Class) or 900 Points(Standard Class).
15.3.2 Rewards tickets are subject to availability at East Coast’s discretion, for example they may not be available at peak times or key periods such as Bank Holidays, Christmas or special events. There will be no availability 17– 22 April inclusive, 2 – 5 May inclusive and 23 to 26 May inclusive. Rewards tickets are allocated on a first-come-first-served basis. If the tickets on the East Coast train on which you wish to travel have already been allocated, you will need to select an alternative service that has availability.
15.3.3 All Reward tickets are for travel on East Coast trains only.
15.3.4 Bookings using Reward tickets must be made a minimum of seven days in advance of travel. The earlier you book, the more likely you are to get your preferred travel dates and times. Reservations are available up to 12 weeks in advance of travel.
15.3.4 Each Reward ticket is valid for 6 months from redemption.
15.3.4 Reward tickets are only valid on the booked date and time, as specified on the reservation coupon. Journeys using Rewards tickets which require a connection between two or more East Coast services need to be booked as entirely separate journeys.
15.3.5 No changes can be made to journey details once booked.
15.3.6 You may not break and resume your journey at an intermediate station except to change to/from connecting East Coast trains as shown on your ticket.
15.3.7 Up to 3 child (ages 5-15) tickets can be booked with each adult ticket, at a cost of £5 Standard and £10 First Class one way per child.
15.3.8 Up to two children under the age of 5 per ticket can travel free but no seat reservation will be issued.
15.3.9 Reward First Class tickets do not permit access to the East Coast First Class Lounge at King's Cross, unless the appropriate supplement is paid or you hold an East Coast First Class Lounge pass Reward (see below). Rewards First Class tickets do permit access into all other East Coast First Class Lounges.
15.3.10 Reward tickets have no cash value and cannot be exchanged for a cash alternative, refund or any other ticket.
15.3.11 In the event that your booked train has been cancelled or severely delayed, you are permitted to travel on the next available service, on this occasion. Your seating accommodation is not guaranteed. Reward train tickets are non refundable. Points will not be reinstated if you miss your train, or if your booked train is cancelled or severely delayed. No compensation will be made in respect of delays or train cancellations experienced when using a Reward ticket to travel.
15.3.12 Rewards tickets are transferable and can be booked for someone else.
15.3.13 Children aged 11 and under may not travel unaccompanied using Rewards tickets.
15.3.14 You must present your tickets and reservations on board at the time of travel or at any other time at the request of East Coast staff or their representatives.
15.3.15 Reward tickets must not be offered for sale or exchanged in any way for gain including utilisation in lotteries, raffles or any other means as a prize or part thereof. Reward tickets cannot be resold. East Coast reserves the right to suspend or cancel Reward tickets and/or East Coast Rewards membership if fraudulent use is suspected.
15.3.16 All passengers are carried subject to the normal travel terms and conditions of East Coast and the National Rail Conditions of Carriage.
15.4 Wi-Fi Codes
15.4.1 Members can claim a code that entitles them to either 24 hours, 3 months, 6 months or 12 months of free East Coast on-board Wi-Fi access. The Wi-Fi code can be used in Standard Class accommodation on any East Coast trains for 24 consecutive hours (50 Points), 3 months (1100 Points), 6 months (1700 Points) or 12 months (3000 Points). Codes are obtained by redeeming your Rewards Points through the Rewards website pages and can be used on participating East Coast Wi-Fi equipped trains. Your period of free Wi-Fi access will start from the moment you first log on to East Coast Wi-Fi using the code. The code must be activated within 6 months after issue. The longer term codes (3, 6 and 12 months) can be used on an unlimited basis during the validity period of the code.
15.4.2 The code will be sent to the Member via an email and shown on the Member’s Rewards account.
15.4.3 The 3, 6 and 12 month Wi-Fi codes are only valid against one email address and for the redeeming Member only.
15.4.4 East Coast cannot replace lost codes. Wi-Fi codes can however be viewed within the Member’s Rewards account.
15.4.5 You are responsible for taking steps to keep your Wi-Fi code secure to prevent unauthorised use. 15.5 Access to East Coast First Class Lounges
15.5.1 Members can use Points to claim a pass that entitles them to one day (50 Points), three months (700 Points), six months (1100 Points) or twelve months (2000 Points) access to East Coast First Class Lounges.
15.5.2 East Coast First Class Lounges are located in the following East Coast Stations: London King's Cross, Leeds, Newcastle, Edinburgh Waverley, Berwick-upon-Tweed, Darlington, Wakefield Westgate and Doncaster.
15.5.3 The one day East Coast First Class Lounge Pass Reward is valid only on the date selected and is for one person. No changes can be made after redemption. The pass may be used more than once and in more than one East Coast First Class Lounge, on the specified date.
15.5.4 The 3, 6 and 12 month First Class Lounge pass Rewards can be used by the named holder for unlimited use at any East Coast First Class Lounge until the date on the front of the pass. No changes can be made after redemption.
15.5.5 East Coast First Class Lounge Rewards cannot be transferred, exchanged for cash or re-sold.
15.5.6 Access will not be permitted into the East Coast First Class Lounge if a valid pass is not presented upon arrival. You may be asked by a member of staff to present photographic identification. East Coast is not responsible if your pass is lost, stolen or damaged and replacement passes will not be issued.
Section C. T&Cs relating to the Season Ticket holder element of the Scheme
16. Special rules for season ticket holders
16.1 You are able to join the Scheme as a season ticket holder and get Points when purchasing season tickets providing the ticket meets the following qualifying criteria:
16.1.1 the ticket is purchased in an East Coast Travel Centre. These are currently located at the following stations: London King’s Cross, Stevenage (EC), Peterborough, Grantham, Retford, Newark Northgate, Doncaster, Wakefield Westgate, York, Darlington, Durham, Newcastle, Berwick, Dunbar, and Edinburgh;
16.1.2 the ticket is valid for a month or more; and
16.1.3 the journey covered by the season ticket is made between qualifying starting and destination stations and is ‘Route: Any Permitted’ (click here for details of which routes qualify).
16.1.4 the ticket is a full price adult ticket (excludes Child and Privilege tickets)
16.2 In order to apply for membership of the Scheme on the Website, season tickets holders must also register their details with an East Coast Travel Centre. For existing season ticket holders this will require a visit to the East Coast Travel Centre to confirm their details and provide their email address, whereas for new or renewing season ticket holders registration will take place when you purchase/renew your season ticket.
16.3 After registering at the East Coast Travel Centre, if you are not already a Member of the Scheme you will need to then visit the Website to apply to join the Scheme. Only then will Points be awarded in line with these Terms and Conditions.
16.4 For new/renewing season ticket Members it is a condition of the Scheme that Members use the same email address when registering at the East Coast Travel Centre as for their Scheme membership. It is the responsibility of the season ticket holder to register their correct email address with the East Coast Travel Centre.
16.5 Should a season ticket holder wish to change their email address registered for the Scheme at any time they must do this both on the Website and separately with the East Coast Travel Centre.
16.6 Points are awarded on a monthly basis (see section 17.1). If a season ticket is refunded, no Points will be awarded for season ticket travel during the month it was refunded.
17. Earning Points for Season Tickets
17.1 Under the Scheme, Members are awarded Points for purchases of qualifying season tickets (as outlined in section 16 above). Members are not permitted to earn Points from other people’s season ticket purchases. The Points that can be earned are as follows:
|Season ticket type
First Class Season Tickets
- 1 Point per £1 spent on season ticket.
- Points will be apportioned on a monthly basis (on or around the 1st of each month) until all the Points earned on your purchase of the season ticket have been credited.
- Points awarded will be based on the number of days that the ticket was valid during that month using the following calculation:
- ((validity in previous month in days / total ticket period in days) x total cost of the Season Ticket) x 1 (for First Class)
By way of illustration, if a First Class Season Ticket cost £500 and the ticket was valid for a total ticket period of 3 months and 10 days (say, 102 days in total) and 8 days of that period occurred during the previous month (say, 24th to 31st inclusive), the calculation will be:
((8 / 102) x 500) x 1 = 38 Points awarded that month
Standard Season Ticket
- 0.5 Points per £1 spent on season ticket
- Points will be apportioned on a monthly basis (on or around the 1st of each month) until all the Points earned on your purchase of the season ticket have been credited.
- Points awarded will be based on the number of days that the ticket was valid during that month using the following calculation:
- ((validity in previous month in days / total ticket period in days) x total cost of the Season Ticket) x 0.5 (for Standard Class)
By way of illustration, if a Standard Season Ticket cost £500 and the ticket was valid for a total ticket period of 3 months and 10 days (say, 102 days in total) and 8 days of that period occurred during the previous month (say, 24th to 31st inclusive), the calculation will be:
((8 / 102) x 500) x 0.5 = 19 Points awarded that month
Section D. T&Cs relating to the Rewards Scheme for Business Travel Agent bookings
18.1 You are able to join the Scheme and get Points for qualifying tickets booked through participating Business Travel Agents. By ‘Business Travel Agents’ we mean direct corporate customers of trainline.com/Evolvi and travel management companies to which trainline.com/Evolvi provide services, who we agree from time to time will participate in the Scheme.
18.2 Rewards Points will be awarded for all eligible tickets purchased from Business Travel Agents at a rate of 0.5 Points per £1 spent on Standard Class tickets and 1 Point per £1 spent on First Class tickets, however in some cases the proportion of the full ticket price which is eligible for Rewards Points varies. The rules on how Points will be awarded on ticket purchases from Business Travel Agents are as follows:
18.2.1 For all journeys using an Advance ticket which is route ‘EC only’ or ‘EC & Connections’, or an East Coast dedicated ticket such as the ‘Scottish Executive’, Points are awarded based on 100% of the ticket price:
- For example, a Standard Advance ticket between King’s Cross and Leeds which cost £30 will earn 15 Points (i.e. £30 x 0.5 Points per £ spent)
18.2.2 Except in a few exceptional cases (largely, journeys made entirely within Scotland), for all tickets where the journey is or could be made solely using East Coast train services (that is, involving no connections with other train operators) Points are awarded based on 100% of the ticket price:
- For example, a First Class Anytime ticket between York and Edinburgh which cost £118 will earn 118 Points (£118 x 1 Point per £ spent)
18.2.3 For journeys which are exceptions to clause 18.2.2 or involve a connection between East Coast train services and those of another train operating company:
- If a seat is reserved with an East Coast train service for a leg of the journey, Points are awarded based on the proportion of that ticket price associated with the East Coast leg of the journey.
- If a seat has not been reserved with an East Coast train service for any leg of the journey, Points are only awarded where East Coast is the fare setting operator (generally this is where East Coast is the principal rail operator for that journey). In these instances, Points are awarded based on the proportion of the ticket price associated with the East Coast leg of the journey.
- For example, a Standard Super Off Peak return ticket between Durham and Teddington costing £115 will earn 53 Points (£115 x 93% x 0.5 Points per £ spent). Note: in this example 93% of the ticket price is associated with the East Coast leg of the journey.
18.3 For a current list of eligible journeys please contact us by emailing BTA.Rewards@eastcoast.co.uk. East Coast reserves the right to review and amend the list of eligible tickets/journeys. Points will not be awarded retrospectively where the particular ticket/journey was not eligible at the time of booking.
18.4 Booking data is provided by the relevant Business Travel Agent to East Coast on a monthly basis covering all bookings made with that Business Travel Agent during the previous month. This means it may take up to six weeks to credit Points to a Member’s Rewards account in respect of tickets purchased from Business Travel Agents. Rewards Points earned on Business Travel Agent purchases in each month will be applied as a single credit of Points.
18.5 East Coast is not able to provide a statement of Points split out by individual bookings made with Business Travel Agents.
18.6 Points can only be awarded where the booking data provided to East Coast by the Business Travel Agent has an associated email address for the Member making the booking(s) and that email address matches the one registered for Rewards at eastcoast.co.uk. East Coast cannot retrospectively award Points for bookings made where no email address was given to the Business Travel Agent, or where the email address given does not match the Member’s email address registered for Rewards at eastcoast.co.uk.
18.7 In addition to East Coast’s rights to terminate the Scheme (see clause 9 above), all participating Business Travel Agents have the right to withdraw from the Scheme at any time.