Train operator East Coast is offering passengers and stakeholders a new opportunity to put questions, comments or suggestions about its services directly to its key decision makers.
Any aspect of East Coast’s service will be open for discussion during a new series of online live forums, which will give passengers and stakeholders the chance to communicate directly with East Coast’s directors and senior managers in real time at: www.talk.eastcoast.co.uk.
The forum will be held between 12.00 and 15.00 on Tuesday, 24 January 2012, and will cover services and stations in the North Nottinghamshire, Yorkshire and south Durham regions of East Coast’s route, including East Coast travel from Retford, Doncaster, Wakefield, Leeds, Bradford, Skipton, Harrogate, Hull, York, Northallerton and Darlington stations.
Passengers who begin their journey at these stations and wish to take part can do so, using any computer connected to the internet, via any internet browser. There are just four easy steps to join East Coast’s live forum:
1. Visit www.talk.eastcoast.co.uk, which will be available a few minutes before the live forum begins at midday on Tuesday 24 January;
2. To login as a new user, click ‘register’ and once you have read our terms and conditions, click ‘I agree’;
3. Complete a simple registration page with your username, email address and a password between 6 and 30 characters in length. Make a note of the username and password for future reference;
4. Enter the confirmation code requested and join the debate by posting a question.
East Coast Managing Director Karen Boswell said: “We’re very much looking forward to hearing first hand from our customers and stakeholders, on what we do well now and where we could do better.
“Every piece of constructive feedback from the online forum we receive will be highly valuable to us and will receive a response from the most appropriate director or senior manager. We hope many of our customers and stakeholders will take the opportunity to give us their views.”
As well as seeing the response to their questions, passengers and stakeholders taking part in the live forum will be able to view the wider debate including questions submitted by others, and responses from East Coast’s decision makers, via the live discussion board.
ENDS.
Notes to Editors:
The live online forum facility is for East Coast passengers and stakeholders to share views and offer suggestions on the services East Coast provides.
Each query will be responded to by the most appropriate director or senior manager taking part in the forum. Customers can help us by giving a clear and accurate brief summary of their query so this can be assigned quickly to the most appropriate person for a response.
East Coast can, and will, block access by any person who becomes abusive or communicates inappropriately. The facility is not a chat room, and we reserve the right to terminate the communication at any time.
