About Us

Parking Penalty Notices

Why are Parking Penalty Notices issued?

East Coast Main Line Company Ltd operates a parking penalty scheme in order to discourage indiscriminate parking and parking without payment. 

The parking tickets that East Coast issue are called Parking Penalty Notices (PPN). They are issued in accordance with Section 14 of the Railway Byelaws (see below). They require you to pay a penalty, do not result in points on a driving licence, however, may result in a criminal record if the case is subsequently heard in the Magistrate’s Court or a judgment against you if heard in the County Court.

PPNs may be issued on roads within East Coast managed premises or in East Coast managed car parks. 

Revenue Protection Support Services (RPSS) based in Portsmouth deal with the administration of the PPN scheme on behalf of East Coast.  Prosecutions are dealt with by East Coast’s Prosecution Unit.

If I am issued a Parking Penalty Notice, do I need to pay immediately?

When issued with a PPN Notice you have 14 days to take advantage of paying the reduced penalty of £50.00. If not paid within this time the penalty increases to £100.00 which must be paid within 30 days of the PPN being issued.

If you wish to dispute your liability to pay this penalty a statement giving an explanation must be sent to RPSS within 14 days. This appeals service is independent of East Coast and will consider your appeal based on the facts concerning the case.

Please note that appealing does not negate your liability to pay the amount owing within 30 days.  If you fail to do this you will incur non refundable administration fees.

How can I pay for my Parking Penalty Notice?

By Cheque or Postal Order made payable to Revenue Protection Support Services (RPSS), with your name and address endorsed on the reverse and posted to:

Revenue Protection Support Services (RPSS),
PO Box 89,
Portsmouth.
PO1 1EG.

Credit/Debit card - Telephone 02392 778748 within the 30 day deadline or you may accrue non refundable administration fees.  Please note RPSS do not accept American Express or Diners Card

What do I do if my appeal with RPSS is not successful?

If your appeal is unsuccessful and you wish to appeal further please contact Passenger Focus, an independent obudsman, who will liaise directly with the Debt Recovery and Prosecutions Unit for East Coast Main Line..

Web: www.passengerfocus.org.uk
Email: advice@passengerfocus.org.uk
Tel: 0300 123 2350
Freepost RTEH-XAGE-BYKZ
Passenger Focus
PO Box 5594
Southend on Sea
SS1 9PZ

What do I do if my appeal with Passenger Focus is not successful?

Unfortunately, if your appeal is unsuccessful with Passenger Focus, East Coast Main Line have reviewed your case and made a final decision.  If you are still unhappy with the decision, you may wish to seek legal advice.