We have high standards of punctuality and reliability. Our goals for trains timetabled for Monday to Saturday is 90% punctuality for train arrivals, with 99% of trains running reliably.
You can download the full East Coast Passenger's Charter from this page, or collect from any staffed station at which East Coast trains stop.
Cookies are used on our website so you can book tickets and we can provide a better service. By continuing to use our site you are happy with the use of our cookies on your device in accordance with our cookie policy.
