Performance Delivery Reporting
East Coast: how are we doing? Period 13 (3 March 2013 to 31 March 2013)
The purpose of this notice is to give you an update of how we are performing against some of our key measures:
This is measured by 'Public Performance Measure' (PPM). This shows the % of planned train services that were less than 10 minutes late at destination.
|This Period’s PPM||Target PPM |
for this period
|Last period’s PPM ||Moving annual
This shows the % of train services that were cancelled.
|Cancellations||Target for this period||Moving annual average
Customer Service Delivery:
This is measured by a team of auditors. They measure standards of service delivered by our staff on trains and at our stations ('people'), the standards by which we maintain our trains ('train presentation') and stations ('station presentation').
|Area||This period's score||Previous period||Target per period
This is measured by the National Passenger Survey (NPS). This survey covers all train operating companies (TOCs) in the UK, and is published twice a year. The latest results are taken from the Autumn 2012 survey.
| East Coast|
|Average for long