About Us

Delay Repay Form

To make a claim for compensation, please fill in the form below and submit along with a scanned image of the ticket/receipt for the journey concerned as proof of purchase.

Please ensure that your scanned image is one of the following file types: JPG, PDF, GIF or Microsoft Word document, that is no larger than 1 megabyte in size.

For tickets delivered via Print@Home, please attach the PDF of your Print@Home Advance ticket.

Email the East Coast Delay Repay team

*Required fields
Contact Details
*Title:
*First name:
*Surname:
*Address 1:
Address 2:
*Town/City:
*County:
*Postcode:
*Email address:
*Contact number:
Journey Details
*Date of journey:
*Scheduled departure time:	:
*Departing station:
*Arriving station:
*Length of delay (mins):
*Cost of ticket (£):
*Type of ticket:
*Upload scanned copy of ticket:

Delay Repay Form

Email the East Coast Delay Repay team

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