Live web forum with train operator’s key decision makers
Train operator East Coast is offering rail passengers and stakeholders in Yorkshire an opportunity to put questions, comments or suggestions about its services directly to its key decision-makers.
Any aspect of East Coast’s service will be open for discussion during a live online forum that will give passengers and stakeholders the chance to communicate directly with East Coast’s directors and senior managers in real time at: www.talk.eastcoast.co.uk.
The forum will be held between 12.00 and 15.00 on Tuesday 16 April and will cover services and stations in Yorkshire. These include: Leeds and Wakefield; Doncaster; York and Northallerton; Harrogate and Horsforth; Bradford, Skipton, Keighley and Shipley; and Hull, Selby and Brough.
Passengers who begin their journey at these stations and wish to take part can do so, using any computer connected to the internet, via any internet browser. There are just four easy steps to join East Coast’s live forum:
1. Visit www.talk.eastcoast.co.uk, which will be available a few minutes before the live forum begins at 12.00 on Tuesday 16 April;
2. To login as a new user, click ‘register’ and once you have read our terms and conditions, click ‘I agree’;
3. Complete a simple registration page with your username, email address and a password between 6 and 30 characters in length. Make a note of the username and password for future reference;
4. Enter the confirmation code requested and join the debate by posting a question.
As a result of comments from previous forums East Coast has been able to make service improvements such as to the First Class complimentary offer, connection times between trains and ticket options.
The next forum follows exciting activity on the East Coast route in Yorkshire. The train company’s ‘Skyfall’ train, with artwork from the record-breaking Bond film, continues to attract attention as it travels through the region. Meanwhile work is now underway on the new £8 million Westgate station at Wakefield.
As well as seeing the response to their questions, passengers and stakeholders taking part in the live forum will be able to view the wider debate including questions submitted by others, and responses from East Coast’s decision makers, via the live discussion board.