Online Delay Repay
Delay Repay now available online
From May 2010, our Delay Repay compensation scheme will be available online.
Customers who have suffered a delay of at least 30 minutes on an East Coast service will now be able to submit a claim for compensation via our website. It works in exactly the same way as the current Delay Repay Scheme and applies to claims on all ticket types (from daily tickets through to annual season ticket holders) regardless of what initially caused the delay!
However, you will now be able to fill in the form online and simply upload a scanned image of your ticket, making claiming your refund now even easier!
Find out more about Delay Repay and claim your refund now by clicking here.