Your Journey With Us

Prior to your journey – our Assisted Travel team

We aim to provide all necessary assistance to disabled customers throughout our network, whether this has been booked in advance or not. We recommend that arrangements are made in advance whenever possible to ensure that we are able to meet you and help you accordingly.

For general accessibility enquiries or to make a request for assistance our Assisted Travel team can be contacted by:

• Telephone  08457 225 225
• Textphone  08451 202 067
• Open daily  08.00 - 20.00

Bookings can be made by our Assisted Travel team using the nationwide Assisted Passenger Reservation Service (APRS). Please note that we recommend a minimum of 24 hours' notice.

By making a single call to us we can arrange:

• purchase of your travel tickets;
• assistance to and from the train at starting, intermediate and destination stations;
• seat reservations, including the booking of dedicated wheelchair spaces; and
• onward travel reservations on services operated by other train companies where reservations are available. Even if other train companies do not offer reservations on train services you can still book assistance.

Find out how Describe Online can help you navigate your way around some of our stations.