Catering Voucher Terms and Conditions

East Coast Catering Voucher terms and conditions

You may exchange Catering Vouchers on East Coast services for purchases from the East Coast Café Bar, Restaurant, At Seat Dining or trolley.  No change will be given from vouchers. The voucher is valid for three months from the date of travel. The voucher cannot be exchanged for cash. 

East Coast Catering Vouchers cannot be used on any other Train Operators services. The number of vouchers that may be issued per transaction is not restricted. They may be purchased in conjunction with adult, child, flat fare tickets, including all season tickets plus when a valid ticket is presented. Vouchers cannot be used in conjunction with staff free travel facilities. Refunds may be given if Catering Vouchers are submitted with unused travel tickets. 

If the advertised catering service isn’t provided, on-train staff will endorse vouchers accordingly and a full refund should be provided at the station of issue.